Licensing Assistant

Licensing Customer Service Representative

Location: Hybrid (3 days onsite / 2 days remote, based on business needs)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Position Summary

We are seeking a customer-focused Licensing Customer Service Representative to provide front office administrative support and assist licensees with renewal applications and licensing portal inquiries. This role serves as the primary point of contact for renewal-related questions, helping customers navigate the online licensing portal while delivering exceptional customer service through phone, email, and voicemail support.

The ideal candidate is detail-oriented, an effective multitasker, and has excellent communication skills. This position also provides administrative support and cross-functional assistance to ensure efficient daily operations.

Key Responsibilities

• Answer incoming calls regarding license renewals, portal login issues, and general licensing questions.
• Respond promptly to voicemail messages and licensing email inquiries.
• Assist customers with navigating the online renewal portal, including login assistance, account access, payment questions, and troubleshooting.
• Provide accurate information regarding licensing procedures and renewal requirements.
• Escalate complex inquiries to the Licensing Manager or appropriate staff when necessary.
• Assist with renewal processing and licensing support as workload permits.
• Perform general administrative duties including data entry, filing, recordkeeping, and correspondence.
• Maintain accurate records of customer inquiries, call volume, and resolution outcomes.
• Provide administrative support to other departments as needed.

Required Qualifications

• Strong multitasking abilities.
• Excellent attention to detail.
• Strong verbal and written communication skills.
• Previous customer service experience.
• Basic administrative and office experience.
• Ability to work independently while managing multiple priorities.
• Proficiency with standard office software and office equipment.
• Ability to maintain confidentiality and handle sensitive information professionally.

Preferred Qualifications

• Proficiency with Microsoft Word.
• Strong email communication skills.
• Experience working with Adobe Acrobat/PDF documents.
• Previous experience supporting licensing, permitting, government, or administrative offices is a plus.

Ideal Candidate

The ideal candidate is patient, professional, and service-oriented with the ability to remain calm while assisting customers through technical or renewal-related issues. They possess strong organizational skills, communicate effectively across multiple channels, and thrive in a fast-paced administrative environment where accuracy and customer service are top priorities.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.