Licensing Operations Lead

Role name: Licensing Operations Lead
Work Location: San Jose, California (onsite)

JD:
Licensing Operations
• Licensing knowledge across company products and tools
• Support customers through their transition to Sovereign Critical Infrastructure (SCI).
• Serve as a front line support for customer licensing issues encountered during migration.
• Troubleshoot and resolve customer licensing issues related to product configuration, licensing, and deployment.
• Analyze technical information to identify licensing issues and determine appropriate resolution path.
• Coordinate with TAC and other technical teams when issues require specialized product expertise.
• Own customer Licensing issues through triage, resolution, and closure.
• Identify recurring issues and recommend improvements to the migration and customer experience.