Licensing Support Specialist

Licensing Support Specialist

Position #43712

Salary: $43,400 - $56,400

Status: Non Exempt

Location: Onsite at the Virginia ABC Headquarters in Mechanicsville

Our Mission

Virginia ABC generates a reliable stream of revenue for Virginia and promotes public safety through the responsible sale and regulation of alcoholic beverages.

Our Vision

To bring good spirits and excellent service to Virginia.

Our Values

Accountability - Service - Integrity - Performance Excellence

Join a team crafted of Virginia's top Shelf talent!

The Virginia Alcoholic Beverage Control Authority is currently seeking applications for three License Support Specialists to initialize and conduct examinations of applicants applying for ABC licenses. This position is assigned to the Bureau of Law Enforcement's License Records Management section.

Areas of Responsibility

Duties include researching, imaging, indexing licensee and regional data, entering data into automated systems while analyzing and correcting data in the bureau's database systems. The position will work with regional offices and personnel to ensure that retail applications are researched, taxes and fees processed and licensee criminal records and files are properly maintained. This position will interact with bureau management, supervisors, applicants, corporate officials, attorneys and the general public.

Minimum Qualifications

• The selected candidate should have comprehensive knowledge of relevant state and federal laws, regulations and agency policies relative to corporations, partnerships and ABC licensing.
• Knowledge of computer systems such as Microsoft Office suites, automated databases, proper use of English grammar, punctuation, spelling, composition, fundamental math including basic statistics are essential.
• Experience performing data entry, preparing reports, presenting the contents verbally and in writing is needed along with the ability to exercise independent judgment.
• Applicants must have the ability to work independently, maintain a high level of confidentiality, handle stressful situations while maintaining between 60 to 80 retail applications at one time, compile and analyze pertinent information and be able to distinguish between relevant and irrelevant information to arrive at logical conclusions.
• The ability to multi-task, utilize time management skills and organization is a must.
• Excellent customer service and problem-solving skills are paramount.

Preferred Qualifications

• Include proficiency in Spanish and English, the ability to correspond with several different levels of the general public in both written and verbal communication.
• The ability to follow instructions, both verbally and in writing; knowledge of related enforcement investigative programs, policies and procedures; skill in using advanced personal computer applications such as complex spreadsheets, database packages, statistical packages, office automation software, the Internet, and other software products required to fulfill the responsibilities of the position.
• The ability to correspond with several different levels of the general public in both written and verbal communication is important
• Applicant must be able to follow instructions, both verbally and in writing.

We offer:

• Excellent work/life balance.
• Average work week is 40 hours.
• 14 paid holidays and PTO is earned every pay period.
• Affordable healthcare with employer contributions
• Virginia Retirement System (VRS) benefits.
• College Tuition Reimbursement program.

Virginia ABC employees are covered under the Commonwealth's benefits package and VRS. However, Authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act

The Virginia Alcoholic Beverage Control Authority does not provide sponsorship. We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. The selected candidate must pass a criminal background check.

Virginia ABC is a Military-Friendly Employer, is V3 Certified, and embraces Diversity, Equity, and Inclusion

For full consideration, all applicants must fully complete all sections of the online application. A resume will not substitute for an incomplete application.

Applicants have rights under federal employment laws, including the Family and Medical Leave Act (FMLA) , "Know Your Rights" poster and the Employee Polygraph Protection Act (EPPA) .

We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status, or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process.

All employment offers are contingent upon compliance with Form I-9 completion timeliness and confirmation of employment authorization by E-Verify and criminal history record checks are required prior to employment.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: DARS or call DARS at 800- 552-5019