Lien Resolution Analyst Senior - Secondary Payer

Support Sentry's claims team by reviewing, negotiating, and resolving Medicare, Medicaid, and secondary payer liens for bodily injury and workers' compensation claims.

What You'll Do

• Act as the primary point of contact for lienholders, validating conditional payment notices against medical records, identifying unrelated charges, and maintaining accurate system data and ICD codes.
• Proactively negotiate Medicare, Medicaid, and MAP liens, disputing inaccurate charges and presenting evidence to secure compromise offers that minimize settlement impact.
• Partner with claim representatives to integrate lien resolution into the overall case strategy, resolving complex issues and escalating to internal or external resources when necessary.
• Ensure all resolutions strictly adhere to the Medicare Secondary Payer (MSP) statute and relevant laws, following established "Safe Harbor" protocols for unvalidated obligations.
• Maintain comprehensive, audit-ready files by drafting necessary correspondence, providing updated injury documentation, and reporting on savings outcomes and operational activities.

What it Takes

• Associate Degree or equivalent work experience
• Minimum 3 years of related work experience
• Experience in Medicare, liens, claims, medical billing, or other related work

What You'll Receive

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.
• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry

We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Jessica Welsh

HR Specialist

jessica.welsh@sentry.com

Get ready to own your future at Sentry. Opportunities await!

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.