Administrative Assistant – Life Enrichment

Department: Resident Services

Reports To: Life Enrichment Manager

FLSA Status: Non-Exempt

Position Summary

Under the direction of the Resident Services Department, the Administrative Assistant provides administrative and operational support to the Life Enrichment Manager while helping create a welcoming, engaging, and resident-centered environment. This role supports daily activities, transportation coordination, resident communications, volunteer management, and departmental organization to enhance the overall resident experience at St. George Village.

The ideal candidate is organized, compassionate, detail-oriented, and enjoys building meaningful relationships with residents, families, volunteers, and team members.

Core Expectations

Person-Centered Community

At St. George Village, we recognize that our workplace is each resident’s home and community. Every team member plays an important role as a care partner by fostering warm, respectful, and meaningful relationships with residents. Through person-centered care, we strive to create an environment where residents experience dignity, autonomy, connection, purpose, and joy.

Customer Service

Provide exceptional customer service by responding promptly, professionally, and courteously to residents, guests, families, and team members. Promote a positive and welcoming atmosphere while supporting resident satisfaction.

Safety

Follow all departmental and community safety procedures. Maintain a safe work environment by identifying and reporting unsafe conditions and practicing safe work habits at all times.

Teamwork & Collaboration

Demonstrate a positive attitude, reliability, professionalism, and a willingness to support team goals. Collaborate effectively with coworkers, communicate respectfully, and maintain confidentiality of resident and organizational information.

Quality & Accountability

Maintain high standards of performance, accuracy, and organization while supporting departmental goals and community initiatives. Take ownership of assignments and contribute to continuous improvement efforts.

Essential Duties & Responsibilities

Life Enrichment Support

• Prepare and distribute weekly Monday Memos.
• Update TouchTown with monthly activities, announcements, birthdays, and community events.
• Coordinate volunteer activities, schedules, and required onboarding paperwork, including background check documentation for HR.
• Maintain and update activity and event bulletin boards.
• Manage resident birthday databases and monthly birthday distribution lists.
• Deliver birthday balloons and recognition items to residents.
• Design and distribute flyers for movies, concerts, outings, book clubs, and special events.
• Maintain grocery shuttle and transportation sign-up books.
• Contact residents to confirm scheduled transportation for medical appointments.
• Prepare and distribute bi-monthly Christian worship programs.
• Maintain resident databases related to chapel, worship, and mass services.
• Schedule meetings, appointments, and departmental calendars.
• Serve as a point of contact for resident questions and requests.
• Assist with special events, resident engagement activities, and department projects.
• Perform other duties as assigned.

Transportation Support

• Assist with transportation assignments as needed.
• Drive community vehicles, including the SGV Toyota Venza and, occasionally, a 13-passenger bus (CDL not required).
• Provide transportation support for Assisted Living neighborhoods.
• Transport residents to grocery stores, appointments, and community outings.
• Assist with departmental errands and pickups as needed.
• Perform other duties as assigned.

Qualifications

Education & Experience

• High school diploma or GED required.
• Minimum of one year of administrative, customer service, hospitality, senior living, or related experience preferred.
• Equivalent combinations of education and experience will be considered.

Skills & Abilities

• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to maintain professionalism and confidentiality.
• Proficient in Microsoft Office and general computer applications.
• Ability to work independently and collaboratively in a team environment.
• Strong interpersonal skills with a resident-focused approach.
• Ability to prioritize tasks and adapt to changing needs.

Licenses & Certifications

• Valid driver’s license with acceptable driving record required.
• Ability to safely operate community vehicles.

Physical Requirements

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

This position regularly requires:

• Standing, walking, sitting, and reaching
• Use of hands for computer and administrative tasks
• Occasional bending, stooping, kneeling, or crouching
• Frequent communication with residents, staff, and visitors
• Lifting and carrying up to 25 pounds occasionally

Work Environment

This position primarily operates in a professional senior living community environment with moderate office noise levels. Occasional outdoor activity and transportation support may be required.

Schedule Expectations

This is generally a full-time position working approximately 40 hours per week. Flexibility is required to support occasional evening, weekend, or special event activities as needed.

Additional Information

The successful candidate will demonstrate compassion, professionalism, initiative, and enthusiasm for working with older adults in a collaborative team setting. A positive attitude and willingness to support resident engagement and community life are essential.