Life safety Program Support Specialist 1 - Tysons, VA

Overview

About M.C. Dean

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

The Life safety Program Support Specialist provides essential operational and administrative support for project managers, engineers, leadership, and onsite teams within a dynamic government environment. This role is critical to the Helpdesk Call Center, service coordination, documentation management, logistics, onboarding assistance, and day-to-day program operations across a multi-building campus.

Responsibilities

Helpdesk & Customer Service

Serve as a primary member of the onsite Helpdesk Call Center, responding to phone calls, emails, and customer inquiries quickly and professionally.

Create, update, and track work requests in the Computerized Maintenance Management System (CMMS).

Document interactions through trouble tickets, service orders, and operational notes.

Coordinate service delivery by scheduling maintenance activities and dispatching resources.

Provide timely follow-up with customers regarding status updates and issue resolution.

Provide flexible, short-notice coverage for Helpdesk/Scheduler duties when required.

Program & Administrative Support

Support Program Management with meeting notes, report formatting, and document management within GSA's Google Drive environment.

Maintain the Training Tracker, including employee security credentials, certifications, permits, and travel documentation.

Train new employees on company and site policies, administrative procedures, timekeeping, and system navigation.

Manage office operations, including supply ordering, inventory control, and uniform issuance/stocking.

Assist Procurement and Access teams with receiving materials, updating InfraLink, badge returns, and required forms.

Material, Logistics & Site Support

Create and update material lists, prepare shipping documentation, and track materials throughout their lifecycle.

Consolidate purchases, shipments, and deliveries to ensure clear visibility and efficient processing.

Pick up and deliver items within the Washington Metropolitan Area (WMA) region, coordinate with vendors, M.C. Dean HQ staff, and IT support.

Qualifications

High School Diploma with 6+ years of experience or

4+ with an associates degree or

0+ years of experience with a bachelors degree.

Proficiency with Microsoft Word, PowerPoint, Outlook, and working knowledge of Excel.

Ability to learn and adapt to new software, platforms, and workflow tools.

Comfortable using Microsoft Teams, Google Drive, and multi-platform digital environments.

Strong written and verbal communication skills.

Ability to multitask, organize priorities, and work independently.

Strong customer-service orientation with the ability to remain calm under pressure.

Experience with federal or DoD contracting environments is a plus.

Professional, personable, and optimistic attitude

Strong initiative and composure with difficult or high-pressure situations

Skilled in conflict de-escalation

Team-oriented, adaptable, and service-focused

NICET I NICET in Fire Alarm Systems (Preferred)

Abilities:

Exposure to computer screens for an extended period of time.

Sitting for extended periods of time.

Reach by extending hands or arms in any direction.

Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

Listen to and understand information and ideas presented through spoken words and sentences.

Communicate information and ideas in speaking so others will understand.

Read and understand information and ideas presented in writing.

Apply general rules to specific problems to produce answers that make sense.

Identify and understand the speech of another person.