Lifesaving Coordinator (Administrative Assistant I)

Administrative Assistant I

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents. The City of Norfolk's Department of General Services, Animal Care Center is seeking to hire an organized and customer service oriented Administrative Assistant I. Work involves performing clerical and administrative support duties for the Animal Care Center.

Performs clerical, administrative and financial support duties and provides records support. Supervises personnel and coordinates training for support staff. Assists with information requests. Manages planning and reporting processes. Performs related duties as required.

Essential Functions:

• Provides direct administrative support to the Lifesaving Manager.
• Supervises customer service staff.
• Provide support for managed intake program.
• Utilizes shelter management software systems to process stray and surrendered animals from the public and animal control as well as process adoptions, donations, basic accounting and sheltering reports.
• Receives and collects both cash and credit payments for services provided at the shelter. Ability to process the proper change with cash transactions.
• Ability to perform daily fund reconciliation and accounting reports.
• Requires the ability to read and understand standard operating procedures, adoption contracts, registration cards, cage or kennel cards, and medical sheets or prescription dosage on medications for the animals.
• Requires the ability to stand or sit for long periods; to bend, crouch, and/or kneel repeatedly; to lift and carry a minimum of 50 pounds.
• Answers inquiries via phone and email regarding shelter services, hours of operation, donations, trap rentals, city animal licensing, and local low cost Spay/Neuter and veterinary services.
• Serves as the first and last point of contact for the shelter creating an inviting and educational environment for the public.
• Must demonstrate ability to provide excellent customer service in all aspects of the daily operations to customers.
• Must be able to work with minimal supervision, independently, and function in high-volume, fast-paced work environment.
• Must possess basic knowledge of animal health, behavior and welfare.
• Requires the ability to handle incoming animals humanely while accurately determining the animal's breed, sex, and approximate age and weight.

Education/Experience:

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency. Required: One year of general office work experience. A bachelor's degree or above may substitute work experience (as approved by the department). The preferred candidate will be: Able to use Microsoft Outlook, Word and Excel. Able to maintain confidentiality. Highly organized. Customer service oriented. Self-motivated.

Additional Information & Requirements:

• Driver's license strongly preferred.
• Work Schedule: Hours are scheduled Sunday through Saturday, 40 hours per week. Hours may require additional flexibility, nights, holidays and weekends.

Benefits:

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
• Retirement
• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.