Store Manager - Spirit Spencer Gifts - Spirit Halloween
Cedar City, UT30+ days ago
- $19.50–$20.50 Per Hour
Summary:
The Lift Operations Manager is a key member of the Brian Head Resort leadership team, leading a department of up to 85 lift operators, approximately 8 lift supervisors, and one administrative team member. This manager is expected to be a visible, approachable, and decisive leader who sets the tone for the entire department. The ideal candidate has a proven background in lift operations supervision or management, strong knowledge of regulatory standards, and the ability to recruit, develop, and retain a high-performing team in a demanding mountain environment.
Duties & Responsibilities:
Leadership & Team Management
Oversee Recruiting, hiring, onboarding, scheduling, and managing of a department of up to 85 lift operators, ~8 lift supervisors, and one office/admin team member.
Serve as a visible, approachable leader who fosters a positive department culture and leads by example with professionalism and integrity.
Conduct regular one-on-ones, seasonal performance reviews, and corrective action processes in accordance with company policy.
Establish clear department goals and coach supervisors and staff toward achieving them in a timely and professional manner.
Develop and maintain strategies for staff retention, including recognition programs and a supportive team environment.
Training & Documentation
Design, implement, and continuously improve a comprehensive training program for all lift operations staff, ensuring every employee is fully trained before operating equipment independently.
Maintain meticulous, up-to-date training records for every team member, ensuring documentation is complete, organized, and audit-ready at all times.
Track training completion rates and proactively identify and close any gaps prior to the start of each operating season or upon new hire onboarding.
Facilitate and document safety programs, drills, and certifications in compliance with ANSI and U.S. Forest Service requirements.
Document all significant employee conversations, counseling sessions, and corrective actions thoroughly and promptly.
Regulatory Compliance & Safety
Ensure all lift operations fully comply with current ANSI B77 standards, U.S. Forest Service Special Use Permit requirements, and all applicable state and federal regulations.
Stay current on regulatory updates and industry standards; proactively update department procedures as requirements evolve.
Facilitate daily morning briefings covering relevant operational, weather, and event information.
Ensure all equipment is operated safely, competently, and in a knowledgeable manner by all personnel at all times.
Work with Mountain Operations Director, Risk Manager & Ski Patrol Director to conduct the incident response and documentation processes when operational issues or guest/employee incidents arise.
Communication & Cross-Departmental Collaboration
Communicate clearly and professionally, both verbally and in writing, with staff, supervisors, resort leadership, and guests.
Build and maintain strong working relationships with other resort teams.
Collaborate with department directors and managers across the resort to accomplish shared company goals.
Represent the Lift Operations department in resort leadership meetings and planning discussions.
Administration & Operations
Develop and manage the Lift Operations departmental budget, including labor, supplies, and operational expenses.
Utilize Google Workspace (Gmail, Google Docs, Sheets, Drive, Calendar, etc.) and resort technology systems to manage scheduling, communications, records, timecards, and reporting.
Develop and maintain department policies, procedures, and standard operating guidelines.
Conduct counseling and corrective action plans to ensure compliance with company policies and support the resort's mission and values.
Compensation and Benefits
| Location | Brian Head, UT |
| Salary | $58,000–$62,000 Per Year |