LIHEAP Intake Clerk

Department Community Resources Title LIHEAP Intake Clerk Listed On 9/9/2026 Listed Until 10/31/2026

The Sangamon County Department of Community Resources is looking to hire an LIHEAP Intake Clerk

Responsibilities

Under the supervision of the LIHEAP Coordinator, all intake workers enter all applications that come into the Agency for assistance. Also notifies applicants if they are missing information so that their application can be processed in a timely manner and informs applicant of hearing rights by providing them with a brochure. He/She refers applicants to other energy conservation programs and other social service programs when necessary.

• Informs applicants of eligibility requirements, hearing rights, assists in the completion of the LIHEAP application and secures and necessary documentation.
• Informs applicants of needed documentation (where it is lacking) and of time periods for submitting such documentation.
• Provides assistance to applicants with communication barriers.
• Refers applicants to conservation and weatherization or other social service programs.
• Insures good public relations when working with LIHEAP applicants.
• Contacts utility company for amounts owed on bill.
• Maintains an up-to-date knowledge of program rules and regulations and of federal and state laws and policies and their impact on various programs.
• Implements all assigned duties per instructions and review of program guidelines and qualifications.
• Other assignments or projects pertaining to/or working in conjunction with LIHEAP.

Requirements

• Good communication skills
• Ability to comprehend and implement written instructions/guidelines
• Accurate working knowledge of mathematics (i.e. Able to compute 30/90 day gross income.)
• Accurate working knowledge of web based computer programs

Skills

SKILLS

Microsoft Excel, Word, Outlook

Benefits

Benefits

Benefits: Work Hours: Monday - Friday 8:00 am - 4:30 pm.

2 weeks paid vacation, 3 personal days, 12 paid sick leave days and 13 paid holidays per year. Individual Family health, dental, life insurance options and retirement are available.

Download County Application @ https://co.sangamon.il.us/Portals/0/Departments/Human%20Resources/Docs/SCJobApplication.pdf

Submit Application and Supporting Resume and/or References To: David MacDonna, Executive Director of Community Resources, 2833 S. Grand Avenue, East Springfield, IL 62703 OR Fax to 217-535-3119. Sangamon County is a Equal Opportunity employer.

Further Info

None