Lincoln of Memphis Business Development Coordinator (BDC)

Key Responsibilities

• Communications Management: Act as the central hub for all incoming service inquiries via phone, email, text, and web chat.

• Strategic Scheduling: Utilize shop management software (e.g., Xtime, Dealerware) to book appointments that optimize technician "stall time" and flow.

• Customer Retention: Conduct outbound "warm calls" to follow up on declined services, overdue maintenance, and manufacturer recalls to keep our clients' vehicles safe and reliable.

• Lead Conversion: Transform digital leads and general inquiries into confirmed showroom or service drive arrivals through persistent and polite follow-up.

• Data Integrity: Maintain an accurate and clean customer database, ensuring all contact information and vehicle history are up to date.

• Service Liaison: Provide basic status updates to customers and coordinate with Service Advisors to ensure a "no-surprise" hand-off when the customer arrives.

Qualifications & Skills

• Exceptional Communication: A professional phone presence and the ability to write clear, concise emails and texts.

• Multi-Tasking Mastery: Ability to navigate multiple software screens and phone lines simultaneously in a fast-paced environment.

• Resilience & Persistence: A positive "inner drive" to meet outbound call volume targets and handle customer objections with grace.

• Technical Proficiency: Comfortable learning dealership CRM and DMS systems; prior experience with automotive scheduling software is a significant plus.

• Detail Oriented: Precision in data entry to ensure Service Advisors and Technicians have the correct information before the vehicle arrives.

Benefits

• Comprehensive Benefits: Including health, dental, vision, and 401(k) options.

Why Join Us?

The BDC is the heartbeat of our service operation. Unlike a traditional call center, you are an integral part of the local team, working directly with management to ensure the dealership’s long-term growth and customer loyalty.