Line Support ( 4249 - Alabama )

Sharp Decisions, Inc

Lincoln, AL

JOB DETAILS
SKILLS
CompTIA A+, CompTIA Network+, Crisis Management, Detail Oriented, IT Service Management (ITSM), Identify Issues, Linux Operating System, Manufacturing, Manufacturing Operations, Microsoft Windows System Administration, Multitasking, Printers, Production Support, Software Administration, Software Installation, System Operations, Technical Support, Telephone Skills, Ubuntu, Warehousing
LOCATION
Lincoln, AL
POSTED
30+ days ago

Location: Hybrid on-site Lincoln, AL

Employment Type: Contract

Eligibility: W2 Only - No 3rd Parties

Key Responsibilities

  • Answer radio calls regarding IT issues impacting manufacturing operations
  • Document incidents by creating ITSM tickets
  • Create timelines for incidents exceeding 10 minutes
  • Install and support production software
  • Replace and deploy production hardware
  • Manage line support projects
  • Perform crisis management and escalation when needed

What Will the Person Be Working On

  • Provide IT support on the production floor to reduce downtime
  • Ensure smooth operation of manufacturing systems and equipment

Wants

  • Knowledge of incident ticketing systems
  • A+ Certification
  • Network+ certification
  • Experience troubleshooting Windows 11
  • Experience installing complex software
  • Detail-oriented with strong multitasking abilities
  • Working knowledge of Linux Ubuntu
  • Experience troubleshooting Zebra and Lexmark printers
  • Experience in warehouse or manufacturing environments

#LI-MM1

About the Company

S

Sharp Decisions, Inc

For over two decades, Sharp Decisions has provided superior, award-winning service in strategic business and technology consulting services to government agencies at all levels, as well as domestic and global corporations. With subject matter expertise in Investment Banking, Finance, Healthcare, Media & Telecommunications, and Manufacturing, Sharp Decisions is well equipped to serve your needs.

Established in 1990 with headquarters in New York City, and locations in Princeton, Charlotte, Los Angeles, Phoenix, Europe and Canada, Sharp Decisions has been the technology backbone for a client portfolio that includes an array of well-known companies. As a Certified Woman-Owned Business Enterprise and approved vendor, Sharp Decisions offers a powerful, cost-effective advantage. We actively partner with other MBEs to add value and meet diversity program requirements.

Sharp Decisions is also committed to hiring and training post-9/11, tech-savvy U.S. armed forces veterans through our V.E.T.S.â„¢ (Vocation, Education and Training for Service members) Program, but we cannot do it alone. Companies like EmblemHealth, Freddie Mac and Experian have stepped up to bring aboard our highly qualified and skilled veterans. We need more companies like them to take a stand and bring our veterans aboard. Our clients have told us that our veterans are more effective than their college hires because two weeks on the job for them equates to 2-3 years of experience! Learn more at www.sharpdecisions.com/vetsprogram.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1990