Previous experience with Remedy incidents/changes/PKE/PBI and JIRA.
Strong analytical and troubleshooting skills.
The ability to pinpoint where an issue may be occurring is based on experience and information gathering ability.
Strong verbal communications skills, ability to maintain focus of a group of people on application related triage calls.
Strong written communication skills via email etc. Must be able to summarize issues, document steps to resolution, communicate with executives etc.
Able to work in a complex environment with little management oversight.
Individual will work in production support within Global Wealth and Investment
Management line of business, focused on trading and order entry.
Support Services include incident management (single user, branch outages, and infrastructure triage), coordination with problem management, constant knowledge building, identification implementation of process improvements, including but not limited to runbooks, monitoring, alerting, working with partner teams on process gaps, technology gaps, or stability concerns.
Will be accountable for timely updates (including senior leadership) and restoration of all.
MUST HAVE SKILLS:
Linux
OpenShift
Ansible
Years of experience required for each skill: 5+ YEO