Litigation Collections Lead

Fully Remote | Full-Time | 9am-5:30pm ET

The Litigation Collections Lead oversees daily workflow, quality control, and team performance within the Litigation Collections function. This role provides guidance to Specialists while managing a portfolio of payoff requests, receivable accounts, and settlement processes. The Litigation Collections Lead partners closely with attorneys, law firms, and internal stakeholders to ensure accuracy, timeliness, and compliance. Candidates with mortgage industry experience, payoff processing, or broader financial operations backgrounds are strongly preferred. The Litigation Collections Lead is responsible for coaching team members, monitoring productivity, and supporting escalations. This position requires strong communication skills, technical proficiency, and the ability to lead in a remote environment. The Litigation Collections Lead participates in ongoing assessments, training initiatives, and process improvement efforts. The Litigation Collections Lead plays a critical role in maintaining operational consistency and supporting organizational growth.

Key Responsibilities

Team Leadership & Workflow Oversight (20–30%)

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• Provide daily guidance, coaching, and support to Specialists
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• Monitor productivity, accuracy, and adherence to process
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• Assist with training, workflow allocation, and continuous improvement
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Account & Payoff Management (40–50%)

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• Manage complex receivable accounts and payoff requests
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• Review documentation, balances, and settlement details for accuracy
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• Communicate updates to attorneys, law firms, and internal teams
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Phone & Client Communication (25–35%)

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• Triage inbound calls and support escalated inquiries
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• Provide professional, timely updates on account status
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• Maintain consistent written communication across platforms
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General Accounting / AR/AP Support (15–25%)

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• Perform accounting tasks related to receivables and payoffs
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• Support reconciliation and financial accuracy checks
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Litigation Collections Lead Minimum Requirements

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• Experience in AR/AP, payoffs, collections, or financial operations
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• Strong written and verbal communication skills
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• Proficiency with Microsoft 365, Google Docs, Box, Slack, and Outlook (or similar)
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• Beginner–intermediate Excel (basic formulas; most sheets are pre‑formatted)
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• Ability to lead, coach, and support a remote team
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• Mortgage industry experience (strongly preferred)
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• Experience with legal, medical, or personal injury collections
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• Prior payoff processing experience is a plus
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• Broader financial operations background
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Compensation & Benefits

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• $25-30/hr
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• 401(k) with 4% match
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• Competitive PTO
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• 12 weeks paid maternity leave
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• Wellness day
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• Full medical, dental, and vision benefits
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• Company-provided equipment
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