Under the direction of the Litigation Support Operations Manager, the Litigation Support Technician is responsible for learning all standard processes handled by the Litigation Support Operations department. The Litigation Support Technician is responsible for assisting with the technical support of litigation support software applications and network systems, including maintaining and troubleshooting solutions for identified litigation support needs at the firm. The Litigation Support Technician is responsible for ensuring the accurate and timely copying, deleting, and record keeping of offloaded department data.Duties and Responsibilities:Utilize, maintain and troubleshoot litigation support software applicationsTake tickets and learn to load received files onto network file servers according to file typeTake tickets and learn to load and extract delimited text data to/from litigation support software applications and perform data normalization, global edits, removal of duplicates and overlay or merging of data into existing records and/or index databases.Perform quality checks, load data, and image files using litigation support applications such as Relativity or other data analysis software (such as Excel)Learn to create standard document productions from Relativity per the specifications of the case team/PMEnsure quality assurance and perform quality control measures on all processes performedWork with the eDiscovery Operations Manager and other members of the Operations and Project Management team to evaluate Litigation & Practice Support department data archiving and deletion proceduresInterface with Records department on department data lifecycle issuesAccurately maintain lists of data to be deleted or archivedRun commands to copy, QC data copies, and delete dataAssist in duplication, creation, tracking and destruction of mediaAbility to be flexible to work overtime as requiredWork towards Technician II requirements, which involves being able to function independently in rotating on-call schedule, the creation of document productions, and working overtime as necessary to handle afterhours or weekend tickets that come in during your assigned on-call periodsOther projects as assignedEducation and/or Experience:Required:Bachelor's DegreeTechnical skills with computers and Microsoft Windows operating systemEfficiency with Microsoft Office, including ExcelAbility to work independently or as a part of a cross-functional team in a production environmentFlexibility to work overtime.Preferred:Bachelor's Degree in CMIS, CS, Engineering or related fieldExperience with database and spreadsheet applications: Excel, SQL, etc.Knowledge of litigation database applications (eg: Relativity, LAW, NUIX, Case Map, Case Notebook, HighQ)Previous experience at a law firm or litigation support vendorOther Skills and Abilities:The following will also be required of the successful candidate:Strong organizational skillsStrong attention to detailGood judgmentStrong interpersonal communication skillsStrong analytical and problem-solving skillsAble to work harmoniously and effectively with othersAble to preserve confidentiality and exercise discretionAble to work under pressureAble to manage multiple projects with competing deadlines and priorities#LI-JW1#LI-HybridThe target salary range for this role is:$50,000 - $60,000 if located in Illinois.Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits .To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email sidleytalentacquisition@sidley.com (current employees should contact Human Resources).Sidley Austin LLP is an Equal Opportunity Employer.#J-18808-Ljbffr