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Live Chat Customer Service Representative

MK Wholesaler

New York, NY

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JOB DETAILS
SALARY
$25–$31 Per Hour
JOB TYPE
Full-time
SKILLS
Communication Skills, Corporate Policies, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Detail Oriented, Industry/Trade Analysis, Multitasking, Needs Assessment, Online Chat, Problem Solving Skills, Time Management, Writing Skills
LOCATION
New York, NY
POSTED
3 days ago
We are seeking a dedicated Live Chat Customer Service Representative to join our dynamic team. This role is essential in delivering exceptional real-time support to our customers, ensuring their inquiries are resolved quickly and efficiently. If you thrive in a fast-paced environment and enjoy engaging with people through digital communication, this opportunity is perfect for you.As a Live Chat Customer Service Representative, you will be the frontline voice of our company, providing timely assistance and fostering positive customer experiences that drive satisfaction and loyalty.ResponsibilitiesHandle multiple live chat conversations simultaneously, providing clear and helpful information.Identify customer needs and offer appropriate solutions or escalate when necessary.Document all customer interactions thoroughly in the CRM system.Follow up with customers to ensure their issues are fully resolved.Stay updated on product knowledge, company policies, and industry trends.Contribute to team goals by sharing feedback and insights from customer interactions.Maintain a calm and professional demeanor under pressure.RequirementsHigh school diploma or equivalent; associate or bachelor’s degree preferred.Proven experience in customer service, preferably in a live chat or digital support environment.Excellent written communication skills with strong attention to detail.Ability to multitask and manage time effectively in a fast-paced setting.Familiarity with CRM software and live chat platforms.Strong problem-solving skills and a customer-focused mindset.Availability to work flexible shifts, including evenings and weekends as needed.

About the Company

M

MK Wholesaler

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