Billing, Communication Skills, Customer Relations, Customer Support/Service, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Medical Office Administration, Multitasking, Online Chat, Record Keeping, Writing Skills
JOB OPENING — Live Chat Support AgentADF Medical Services Inc.
We're hiring a Live Chat Support Agent to join our customer support team. If you're a strong communicator who enjoys helping people, we'd love to hear from you.
Role: Live Chat Support Agent
Department: Customer Support
Location: Remote / On-Site
Type: Full-Time / Part-Time
What You'll Do:
- Respond to patient and client inquiries via live chat
- Provide information on our services, scheduling, and billing
- Escalate complex issues to the appropriate team
- Keep accurate records of all customer interactions
- Follow HIPAA guidelines and company privacy policies
What We're Looking For:
- 1–2 years of customer service or live chat experience
- Excellent written communication skills
- Ability to type 45+ WPM
- Comfortable multitasking in a fast-paced environment
- Healthcare or medical background is a plus
What We Offer:
- Competitive pay
- Health, dental & vision benefits (full-time)
- Paid time off & holidays
- Growth opportunities within the company
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ADF Medical Services Inc.