Live Chat Support Agent

MK Wholesaler

Indianapolis, IN

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JOB DETAILS

SALARY

$21–$27 Per Hour

JOB TYPE

Full-time

SKILLS

Communication Skills, Corporate Policies, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Dental Insurance, Identify Issues, Industry/Trade Analysis, Multitasking, Needs Assessment, Online Chat, Performance Metrics, Problem Solving Skills, Vision Plan, Work From Home, Writing Skills

LOCATION

Indianapolis, IN

POSTED

3 days ago

We are seeking a dedicated Live Chat Support Agent to join our dynamic customer service team. This role is pivotal in delivering real-time assistance to our customers, ensuring their questions are answered promptly and their issues resolved efficiently. If you thrive in fast-paced environments and enjoy helping others through clear and friendly communication, this opportunity is for you.As a Live Chat Support Agent, you will be the frontline representative of our brand, providing exceptional support while maintaining a positive customer experience across all digital channels.ResponsibilitiesRespond promptly and professionally to customer questions and concerns through live chat platforms.Identify customer needs and provide appropriate solutions or escalate issues when necessary.Maintain detailed and accurate records of customer interactions and transactions.Assist in troubleshooting technical issues and guide customers through step-by-step resolutions.Stay updated on product knowledge, company policies, and industry trends.Work closely with other departments to ensure seamless customer support.Meet or exceed performance metrics related to response time, customer satisfaction, and resolution rates.RequirementsHigh school diploma or equivalent; associate or bachelor’s degree is a plus.Proven experience in customer service, preferably in live chat or digital support roles.Excellent written communication skills with strong grammar and spelling.Ability to multitask and manage multiple chat conversations simultaneously.Familiarity with CRM software and live chat tools is preferred.Strong problem-solving skills and a patient, empathetic approach to customer interactions.Availability to work flexible hours, including evenings and weekends, as needed.BenefitsCompetitive salary with performance-based incentives.Comprehensive health, dental, and vision insurance plans.Opportunities for professional development and career growth.Supportive and inclusive team environment.Flexible work schedules and remote work options.Paid time off and holiday benefits.

About the Company

MK Wholesaler

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