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Customer Care Jobs in Columbus, OH

Live Selling Support specialist

Midwest Cards
  • Columbus, Ohio
    7 days ago

    Job Description

    Live Selling Support Specialist
     
    Midwest Cards
    Department: Live Selling / E-Commerce Reports To: Live Selling Department Manager Job Type: Full-Time

    About the Role
    Midwest Cards is looking for a detail-oriented Live Selling Support specialist to join our growing live commerce team. This role sits at the intersection of production, operations, and technical support — working directly with our live sellers and department manager to keep shows organized, on schedule, and running smoothly on Whatnot. You'll be the behind-the-scenes engine that helps our streams look polished, run efficiently, and hit their sales goals.

    This is a great fit for someone who loves organization, thrives on checklists and process, has a good eye for production quality, and is comfortable troubleshooting tech on the fly.

    What You'll Do
    Show Planning & Coordination
    • Work with live sellers and the department manager to plan and structure breaks for upcoming shows
    • Build, review, and dissect checklists to ensure every show is fully prepped before it goes live
    • Schedule shows on Whatnot and manage the show calendar
    • Create eye-catching, on-brand thumbnails for scheduled Whatnot shows
    Technical & Production Support
    • Provide real-time technical support for OBS (Open Broadcaster Software) and other backend streaming systems during live shows
    • Troubleshoot audio, video, overlay, and connectivity issues quickly to minimize downtime
    • Monitor stream quality and flag issues before they impact the viewer experience
    • Help maintain and improve scene setups, overlays, graphics, and other OBS assets
    Production Quality
    • Identify opportunities to elevate the overall look, feel, and flow of our streams
    • Partner with sellers to refine pacing, presentation, and on-screen visuals
    • Stay current on Whatnot platform updates, best practices, and live commerce trends
    • Support post-show wrap-up, including reviewing footage/metrics for quality improvement
    What We're Looking For
    • Highly organized with strong attention to detail — you catch the small things others miss
    • Comfortable working with checklists, schedules, and repeatable processes
    • Hands-on experience with OBS or similar streaming/broadcast software (required)
    • Familiarity with Whatnot or similar live selling/live commerce platforms preferred
    • Basic graphic design skills for creating thumbnails (Canva, Photoshop, or similar)
    • Strong problem-solving skills and the ability to stay calm troubleshooting under pressure, including during live broadcasts
    • Excellent communication skills and ability to collaborate with sellers, managers, and other team members
    • Flexible schedule — able to support shows during evenings/weekends as needed
    • Passion for or familiarity with trading cards/collectibles is a major plus
    Why Join Midwest Cards
    You'll be part of a fast-growing live commerce team where your work directly shapes the viewer experience for thousands of live shoppers. If you love a mix of behind-the-scenes production, tech troubleshooting, and organizational problem-solving, this role offers a front-row seat to the future of live selling.

    To apply, please submit your resume and a brief note about your experience with OBS and/or live streaming platforms.


    ​

    Numbers & Facts

    LocationColumbus, Ohio
    Websitehttps://www.midwestcards.com

    Skills

    • Adobe Photoshopunmatched
    • Audiovisualunmatched
    • Best Practicesunmatched
    • Broadcastingunmatched
    • Calendar Managementunmatched
    • Communication Skillsunmatched
    • Detail Orientedunmatched
    • Graphic Designunmatched
    • Graphicsunmatched
    • Identify Issuesunmatched
    • Improvement Metricsunmatched
    • Operational Supportunmatched
    • Organizational Skillsunmatched
    • Partner Salesunmatched
    • Problem Solving Skillsunmatched
    • Production Supportunmatched
    • Quality Managementunmatched
    • Quality Metricsunmatched
    • Quality Monitoringunmatched
    • Salesunmatched
    • Sales Supportunmatched
    • Schedule Developmentunmatched
    • Team Playerunmatched
    • Technical Supportunmatched
    • Time Managementunmatched
    • eCommerce Salesunmatched

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