The Learning Technology Support Specialist provides technical support to the Learning Technology team, focusing on testing eLearning lessons, reports, and new configurations.
They serve as the central contact for updating Help Hub articles for Help Desk agents, ensuring consistency in language and accuracy.
Responsibilities include testing and reviewing eLearning content against standards, verifying compatibility across systems and browsers, and ensuring proper SCORM data transfer.
They assist with training rollouts and support testing of new system configurations through use case scenarios.
The role involves building instructor-led courses, supporting learning consultants, managing issue escalations with the Help Hub team, and providing end-to-end LMS support.
Overall, the specialist ensures quality, consistency, and effective deployment of learning technology solutions.