Load Balancing Service Fulfillment Engineer

Job Description
Load Balancing Service Fulfillment Engineer, Core Technology Infrastructure

Job Description Summary
Responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Primary contributor to the creation of infrastructure tools and their integration as an infrastructure service. Facilitates deployment of technical solution by developing templates, playbooks and automation to be used during implementation. Infrastructure Engineer II consistently looks for opportunities to improve the reliability and efficiency when implementing and maintaining infrastructure tools and/or services. This engineer embraces the culture that drives innovation and continuous improvement.

Job Description
Network Services Delivery & Operations organization is seeking an experienced Load Balancing Engineer to be part of a global team. The Load Balancing Engineer will be responsible for providing support for Load Balancing infrastructure for the Client. Main responsibilities will include building relationships with the Line of Businesses (LOB), become member of a global team of load balancing engineers, further improve and maintain Service Request Fulfillment (SRF) process and standards as part of a larger team that is responsible for the health and welfare of the Bank's Load Balancing infrastructure.

Responsibilities:

• Manage end-to-end lifecycle and delivery of Application Delivery infrastructure
• Create designs based on industry best practices, engineering standards and security principles
• Ensure security controls are implemented and operating effectively as part of solutions delivery
• Lifecycle management code upgrades, vulnerability patching and EOL replacement programs
• Create detailed implementation plans and runbooks for downstream execution teams
• Manage a wide variety of technology infrastructure and business aligned projects
• Collaborate with engineering and operations teams from service design through operations transition process for new services
• Perform design validation and QA testing of new services to ensure successful production deployment
• Maintain KPI standards by meeting SLA
• Reduce change related incidents by maintaining peer review and implementation standards
• Metrics reporting and presentation to senior leadership teams

Required Skills:

• Minimum 5 years of F5 LTM and GTM 1 or more years of F5 APM and ASM experience
• 1 or more years AVI/VMware experience CCNP, F5 201, and/or demonstrate equivalent work experience
• Candidate must be able effectively troubleshoot advanced networking issues in a complex environment with knowledge of commonly used protocols (BGP, HTTPS, TCP/IP, and SSL)
• Strong analytical, troubleshooting, and problem-solving skills and ability to collaborate with other technical areas to define complex configuration designs
• Subject matter expertise of load balancer, DNS, SSL off loader
• Functional understanding of F5's API iControl and application integration
• Must have expertise in application switching and traffic management, deep knowledge of application requirements (such as persistence), understand SSL offload and implementation of SSL certificate and Key, and web acceleration and TCP optimization
• Understanding of SSL Certificate Private Key Infrastructure (PKI) in the SSL Certificate and KEY management and rollover process
• Expertise in planning, designing, and implementing enterprise-level network security technologies
• Excellent written and verbal communication. Ability to present at an executive level
• Experience managing large, globally dispersed teams of engineers
• 5-7+ years network engineering and/or technology management experience
• Ability to interact with clients at all levels

Desired Skills:

• Experience with root cause analysis, risk mitigation, security assessments, analysis of security threats, trends and architecture
• Functional knowledge of F5 advanced feature modules including Web Accelerator, Application Security Module, and Application Policy Module
• Firm understanding of IT Service Management processes, ITIL Certification preferred
• Python development experience and bash scripting experience
• Use of mitigation methods including use of network Packet filters and iRules.
• BA/BS degree or equivalent experience
• Technology Infrastructure Organization:
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs is a continuous learner
• Commitment to challenging the status quo and promoting positive change
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world

Technology Infrastructure Organization:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs is a continuous learner
• Commitment to challenging the status quo and promoting positive change
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world