Load Planner (CSR_ Data Entry, Tracking)

Load Planner

Position Information - Job Title: Load Planner (CSR_ Data Entry, Tracking) @ Ontario & Fullerton, CA Contract Period: 1 yr. Bill rate: ~$39.00/hr. ~(Or fair market rate based on yrs. of exp.) Working Location/Hours: 5750 E Francis St. Ontario CA 91761/ 7am to 4pm (Onsite) 2099 E Orangethorpe Ave. Fullerton CA 92831/ 7am to 4pm (Onsite) Person in needed: 2 persons.

Key Responsibilities

• Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.
• Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems.
• Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.
• Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.
• Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries.
• Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs.
• Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.
• Compliance: Ensure all shipment documentation follows company and regulatory requirements.

Qualifications & Requirements

• Experience: Prior experience in logistics, supply chain, transportation, or customer service preferred.
• Technical Skills: Must have experience with Microsoft Outlook and Excel. Proficiency in data entry and logistics software (TMS, WMS, or similar systems).
• Communication: Excellent verbal and written communication skills.
• Attention to Detail: Strong accuracy in data entry and documentation.
• Problem-Solving: Ability to troubleshoot issues and provide quick resolutions.
• Multitasking: Capability to handle multiple tasks in a fast-paced environment.
• Team Player: Works well with cross-functional teams and clients.
• Preferred Qualifications: Experience in freight forwarding, trucking, or 3PL logistics. Knowledge of shipping regulations and industry best practices. Bilingual (English & Spanish) is a plus.