Loan Administrator

Loan Administrator

About Gershman Investment Corp.

Improving communities is at the heart of what we do at Gershman Investment Corp. We are a family-owned business, and our founding principles, established over 70 years ago, are based on the core values of honesty, integrity, entrepreneurial spirit, and putting our customers first. Recognized as a Nationwide Top Workplace, Gershman Investment Corp. originates and services HUD/FHA-insured multifamily and healthcare loans across the United States. We are passionate and committed to customer service and strive to exceed the expectations of our customers by creating and maintaining long-lasting relationships.

About the Position

The Loan Administrator is responsible for the day-to-day servicing of Gershman's portfolio of HUD/FHA-insured multifamily and healthcare loans. Working closely with borrowers, insurance carriers, third-party service providers, HUD representatives, and internal team members, the Loan Administrator ensures that each loan is serviced accurately, timely, and in compliance with HUD requirements, loan documents, and Gershman's internal policies.

This is an entry-level role designed for a detail-oriented professional who is eager to grow within a specialized area of real estate finance. Over time, the role may expand to include additional responsibilities in accounting and investor reporting, offering meaningful opportunities for professional development and advancement.

The Loan Administrator reports directly to the Senior Managing Director - Construction and Servicing Operations and interfaces regularly with senior management.

This is an in-office position located in Clayton, Missouri. Following an initial training period, the role may transition to a hybrid schedule of three (3) days per week in the office and two (2) days per week remote.

Essential Functions

• Administer monthly loan payments and escrow activity, including principal and interest (P&I), mortgage insurance premium (MIP), real estate tax, and property insurance escrows.
• Perform periodic escrow analyses and review shortage and surplus positions, recommending appropriate adjustments to borrower payments.
• Review and recommend approval of requests for release of Reserve for Replacement funds, including verification of supporting invoices, work completion, and compliance with HUD guidelines.
• Review and recommend approval of non-critical repair escrow release requests, including verification of supporting documentation and completion evidence.
• Process payments for property insurance premiums and coordinate with the third-party insurance compliance reviewer to confirm coverage adequacy and HUD compliance.
• Collect, review, and track borrower Annual Financial Statements (AFS) for timely submission and compliance with HUD reporting requirements.
• Communicate professionally and proactively with borrowers, insurance carriers, third-party service providers, HUD representatives, and internal team members regarding servicing matters, documentation requirements, and outstanding items.
• Maintain complete, organized, and audit-ready loan servicing files in both electronic and physical formats.
• Reconcile loan balances, escrow accounts, and payment histories on an ongoing basis.
• Prepare periodic reports for management summarizing portfolio status, escrow activity, and exceptions.
• Perform high-dollar, time-sensitive transactions while balancing multiple concurrent priorities.
• Contribute to the continuous improvement of loan servicing processes, controls, and documentation standards.
• Support cross-functional accounting and investor reporting functions as the role develops.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree required in finance, accounting, real estate, business, or a closely related field.
• Working proficiency in Microsoft 365, with particular emphasis on Microsoft Excel (formulas, formatting, and basic data analysis).
• Familiarity with, or willingness to learn, loan servicing software (FICS).
• Excellent oral and written communication skills, with the ability to communicate clearly and professionally with borrowers, third-party service providers, and regulatory contacts.
• Strong analytical skills and exceptional attention to detail.
• Ability to work independently while managing multiple projects, deadlines, and competing priorities.
• Strong organizational skills and the ability to maintain accurate, well-documented records.
• Sound judgment and the discretion to escalate issues appropriately.
• A team-oriented mindset and a commitment to delivering exceptional customer service.
• Ability to regularly commute to the Gershman office located in Clayton, Missouri.
• Experience in loan servicing, real estate lending, banking, escrow administration, or accounting is a plus but not required.

What We Offer

Gershman Investment Corp. offers a comprehensive benefits package designed to support the health, financial well-being, and professional growth of our employees, including:

• Medical, prescription drug, dental, and vision coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Company-paid basic life and accidental death & dismemberment (AD&D) insurance, with voluntary supplemental coverage available
• Voluntary short-term and long-term disability insurance
• 401(k) plan with company match of 50% on the first 6% of eligible compensation deferred, plus a Roth 401(k) option
• Paid Time Off (PTO) and paid holidays
• Wellness program
• Employee Assistance Program (EAP)
• Ongoing training and development, including opportunities for advancement into accounting and investor reporting functions

Work Environment

This job operates in a professional office environment and routinely involves the use of standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands

An employee must meet the physical demands described here to successfully perform the essential functions of this job. No or minimal physical effort is required. No or minimal exposure to physical risk. Work is generally performed in a typical office work environment.

AAP/EEO Statement

Gershman Investment Corp. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.