Loan Center Manager

A growing financial institution is seeking an experienced and strategic Loan Center Manager to lead its consumer lending operations.

RESPONSIBILITIES AND DUTIES:

• Loan Center Manager will lead and oversee all consumer lending operations, including loan origination, underwriting, servicing, and portfolio management.
• Develop and execute strategies to increase loan growth while maintaining sound credit quality and operational efficiency.
• Monitor loan portfolio performance, delinquency trends, charge-offs, and overall lending profitability.
• Provide leadership, coaching, and performance management to lending staff, fostering a culture of accountability, collaboration, and exceptional service.
• Optimize loan processing workflows and underwriting practices to improve turnaround times and enhance the customer experience.
• Collaborate with internal departments to support new lending initiatives, resolve operational issues, and improve service delivery.
• Analyze market trends, lending performance, and competitive products to identify growth opportunities.
• Prepare and present operational, financial, and portfolio reports for executive leadership.
• Ensure compliance with all lending policies, regulatory requirements, and internal controls.
• Oversee quality assurance processes, loan documentation, and audit readiness.
• Lead departmental training and professional development initiatives to strengthen employee performance and engagement.
• Support continuous improvement efforts by implementing operational enhancements and performance metrics.
• Build and maintain strong relationships with internal stakeholders while promoting exceptional customer service.
• Perform additional leadership responsibilities as assigned.

REQUIREMENTS AND QUALIFICATIONS:

• Bachelor's degree in Finance, Business Administration, Accounting, or a related field preferred.
• Minimum of seven (7) years of consumer lending experience within a financial institution.
• Minimum of five (5) years of leadership or management experience.
• Strong knowledge of consumer lending operations, underwriting, portfolio management, and loan servicing.
• Thorough understanding of banking and consumer lending regulations, including BSA, AML, OFAC, CIP, Fair Lending, and related compliance requirements.
• Experience interpreting financial statements, tax returns, and credit analysis.
• Proven leadership skills with experience developing and mentoring high-performing teams.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency with Microsoft Office applications and financial operating systems.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Availability to work Monday through Friday, with occasional Saturdays as business needs require.

• Loan Center Manager must have experience leading consumer lending operations within a credit union or community financial institution.
• Experience with process improvement initiatives and operational performance metrics.
• Demonstrated success driving loan growth while maintaining strong credit quality and compliance standards.
• Applicants may be subject to a background check.*
• Applicants may be subject to a credit check.
• A pre-employment drug screening may be required as a condition of employment.

*A conviction does not automatically disqualify you from employment. We will consider factors such as your age at the time, the timing and nature of the offense, its seriousness, and any rehabilitation efforts when determining your suitability for the role.

Sparrow Company Executive Search & Staffing is an Equal Opportunity Employer.