Loan Officer Assistant (Entry-Level)

A Rhode Island-based financial services firm is looking to add a new Loan Officer Assistant to join their team in Newport County.

About the Opportunity:

• Shift: Day
• Schedule: Monday to Friday
• Hours: 8am to 4:30pm
• Setting: Hybrid (4 days a week onsite)

Responsibilities:

• Support the Mortgage Loan Officers with document collection and member follow-up
• Review mortgage applications for completeness, accuracy, and supporting documentation needs
• Communicate with members by phone and electronic channels to provide timely updates and requests
• Track required processing information and help advance applications through the credit review process
• Provide backup support to loan officers and assist with general mortgage-related inquiries as needed

Qualifications:

• At least 1 year of customer service, retail, call center, or other high-volume service experience
• High School Diploma / GED
• Strong computer skills and the ability to learn new systems and processes quickly
• Excellent attention to detail and communication skills
• Ability to work effectively in a fast-paced, metrics-driven environment with high phone volume
• Reliable, coachable, team-oriented, and interested in long-term career growth
• Ability to work independently and in a team environment
• Effective customer service, data gathering, research, and decision-making skills
• Ability to work accurately with numbers and understand complex written documents

Desired Skills:

• Associate's and/or Bachelor's Degree
• Mortgage lending experience
• Banking experience
• Administrative or professional office support experience
• Experience in call center, retail, hospitality, or other high-volume service environments