Business Growth, Consumer Loans, Contact Management, Corporate Policies, Customer Satisfaction, Disbursements, Loans, Onboarding, Past Due Accounts, Quality Management, Sales
To drive microfinance business sales and achieving business deliverables.
- Ensuring onboarding of quality customers to maintain highest portfolio quality
- Identifying Joint liability Groups & disbursing loans which suit the target customers and geographies.
- Conducting CGT (Compulsory Group Training) amongst members.
- Enabling business growth across assigned territories for deeper market penetration and reach.
- To ensure achievement of disbursement targets and achieving desired productivity numbers.
- Conducting regular centre meetings for collections with maximum attendance to maintain constant contact with customers
- Maintaining expected collection efficiency and ensuring minimum delinquency.
- Continuous follow up of overdue customers, if any to ensure their repayment.
- Ensuring that client satisfaction is maximum and there is strong brand identification and recall amongst customers.
- Achieving highest First Time Right (FTR)
- Constantly engaging in learning and development programs to upskill.
- Adherence to product, process and policies of the company."
Qualification : Graduate in any discipline