Do you have experience helping people with financial and lending requests in a warm, caring, and friendly manner? Do you have a passion for serving the community through financial education? We'd like to speak with you!
The Loan Officer 2 role is responsible for developing and servicing consumer loans including auto loans and unsecured personal loan applications in order to determine credit worthiness of members. Approves consumer loans within their designated levels of authority that will mitigate losses to the credit union. Adheres to all policies and procedures of the Credit Union and provides lending knowledge to all ancillary areas in support of our lending functions.
Availability Required:
Monday-Friday: 7:00am - 6:30pm
Saturday: 7:00am - 5:00pm
Sunday: Future Possibility
Essential Functions and Responsibilities
Personally, provides exceptional member service; uses Service Standards in every work-related interaction.
Actively participates in meeting the goals of the department and the Credit Union.
Provides excellent service by using a positive and professional tone to assists Members and Team Members accurately, thoroughly and as efficiently as possible while maintaining consistent and friendly service.
Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously, with the ability to give unexpected status in any of the areas of responsibility. Promotes a harmonious work environment that motivates others towards team participation, goal setting/accomplishment and personal development.
Provides high quality service, defined as ensuring prompt and accurate lending decisions while identifying additional member benefit needs.
Assembles and evaluates loan application and approves/declines those that are within approved lending limits and in accordance with sound lending practices as set forth in policies and procedures.
Communicates with related team members, dealership partners and applicants to explain credit decisions and to obtain additional loan information and documentation.
Receives member applications, prepares loans for approval and funding while properly developing loans.
Identifies opportunities to cross-sell and up-sell options at all times, asking member for additional business. Maximizes opportunities to offer Arrowhead products and services to benefit members and enhance the quality and depth of member relationships and profitability.
Develops more innovative structuring for loans that may not meet standard criterion, but that still present viability in approval. The noted strengths should be well documented and provide for member service and meeting financial needs while mitigating any additional risk to the credit union loan portfolio.
Performs advanced review of earnings and financial condition of applicant to determine risk.
Verifies/investigates credit, employment, and other information.
Performs advanced analysis of financial and related data to determine ability to assume debt.
Approves consumer loans up to and within their delegated authority levels.
Recommends approval of consumer loans up to and with factors outside delegated lending authority.
Has complete knowledge of preparation of loan documents; required signatures, disbursement of funds, boarding of loans, and how to ensure member understands debt responsibility.
Maintains a good working relationship with internal and external customers.
Performs duties related to approving and processing loans including completing of all forms and compliance required for loan documentation, maintaining files, and researching and explaining various transactions to members and branch staff.
Processes and resolves all levels of loan and loan maintenance inquires or provides appropriate assistance.
Handles complex member disputes relating to loan decisions, working with branch, or call center teams or dealer partners as needed.
Capable of completing and processing reporting tasks as well as audit reviews within the lending area - this may encompass loan package review, file maintenance reports, or other report reviews/analysis designated within the department.
Has working knowledge of collateral perfection requirements and regulations and can support branch efforts to collect proper documentation.
Provides lending system training to, Call Center Representatives, and Branch Staff as needed.
Provides limited direction and training to other lending staff as necessary.
Has excellent knowledge of lending system functions and support and can direct Information Systems staff to issues and complications.
Regular and predictable attendance and punctuality.
Maintains a proficient knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Asset Controls (OFAC), Secure and Fair Enforcement (SAFE) Act for Mortgage Licensing, Nationwide Mortgage Licensing System (NMLS), and complies with all loan-related laws and regulations applicable to area of responsibility.
Attends all training relative to position and stays informed to meet performance expectations. Complete all required compliance training by established deadlines.
Other duties as assigned by Supervisor and deemed necessary to achieve the goals of the department and the credit union.
Benefits Include: (not a complete list)
Wellbeing
Health
Career Development
To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation.
The pay range for this position is listed below.
Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity.
Pay range:
Minimum: $26.22/Hourly | Midpoint: $32.78/Hourly | Maximum: $39.34/Hourly