Job Title: Location: What youll do: • Oversee and manage daily workflow to ensure timely, accurate production with no service disruption, including proactive planning for vacations and other absences; monitor service levels and key performance indicators to maintain compliance, risk, and audit standards. • Provide ongoing technical support and subject matter expertise to the team; ensure all staff are fully trained and cross trained across business lines, loan types, and products. • Conduct in depth analysis using strong business knowledge to identify problems, develop creative solutions, and drive continuous improvement in service quality and operational efficiency. • Build and maintain collaborative relationships with internal partners, external clients, and stakeholders; act as liaison to assess service quality, recommend enhancements, and influence strategic decisions impacting the business. • Lead and develop the team through hiring, coaching, performance management, and training; deliver progress reports and recommendations to management and support special projects as assigned. What youll need: • 10+ years of related experience in Loan Administration, Lending and/or Deposit Sales or similar field. • Bachelors degree or equivalent experience required. • Previous leadership experience required. • Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services. • Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. • Knowledge of a variety of complex and specialty loan types. • Project management and organizational skills; ability to create momentum, foster organizational change, and work with other members of senior management. • Advanced speaking and writing communication skills. • Occasional travel required. Benefits youll love: We offer all the important things youd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, youll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. © Western Alliance Bancorporation