Loan Operations Processor

Summary of Job Responsibilities:

• Performs all duties related to supporting the Loan Department in the management of customer loans.
• Ensures all documentation complies with applicable industry regulations (e.g., RESPA, TILA, HMDA) as well as internal bank policies.
• As needed, runs credit reports, obtains flood determinations, orders appraisals and title work, and conducts account research.
• Assists loan officers in the preparation of pre-funding worksheets, HMDA data collection, loan documentation checklists, and utilizes external resources (such as the Military Lending Account tools and Geocoding systems) necessary to properly submit loan packages to the Loan Processing department.
• Prepares appropriate loan disbursement entries (cashier checks, deposit, wire transfer, etc.) on the signing date and according with lender instructions.
• Remits payments to third-party vendors, including appraisers, insurance companies, and title insurance companies.
• Responsible for collateral perfection, including recording mortgages, UCCs, CNS filings, and handling titled units.
• Monitors and maintains customer loan files.
• Oversees and maintains the loan tickler system, which is used to track and ensure customer financial information is current and all loan collateral is properly secured. Items tracked include, but are not limited to, mortgages, title policies, UCC filings, lien cards, collateral insurance, customer financial statements.
• Performs document imaging for complete loan files.
• Processes loan payoff requests, loan payoffs, and loan payments.
• Monitors the loan payoff report to ensure all necessary steps are completed for proper loan closure. Releases any loan collateral as directed bythe lender responsible for the account relationship.
• Prepares routine letters, reports, and forms.
• Provide excellent customer service related to customer deposit account balances, loan balances, and payoff requests.
• Maintains adequate supplies in the loan support area, including restocking copiers, fax machines, and printers with paper and ink as needed, and ensures customer access areas and the bank lobby are kept current with relevant marketing materials and publications.
• Provides support across all areas of the office where service or assistance is needed.

Summary of Job Responsibilities (Multi-Office):

• Completes loan documentation requests for all bank locations.
• Uploads loans to the bank's iCore system following loan closing.
• Generate adverse action notices as required.
• Maintains existing loans within the iCore system.

Skill / Knowledge Requirement:

• Maintains up-to-date knowledge on banking rules and regulations.
• Proficient in using LaserPro; the bank's loan processing software.
• Possesses an operational understanding of the iCore system.
• Demonstrates strong attention to detail and accuracy.
• Applies independent and critical thinking skills.
• Possesses strong problem-solving abilities.
• Has strong math aptitude and the ability to identify system errors or discrepancies.
• Stays current on iCore system functionality and updates.
• Attends department meetings and required training sessions.