Overview
As a Loan Operations Servicing Associate, you utilize industry experience and knowledge to provide support to lending personnel and all other internal customers, creating and maintaining complete and accurate loan files
What You'll Do:
A Day in the Life - You will work within a portfolio of existing retail and commercial loans, accurately servicing loan accounts, reconciling general ledger accounts, and processing completed loan correspondence. Your knack for detail comes in handy as you are completing requests and reviewing documentation that is sent to external customers and maintaining excellent support documentation. Your communication with both external and internal customers will be key in providing great customer service. This role offers a high degree of daily variety and requires a flexible approach to changing priorities.
What it Takes:
Ability to: communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, apply solid reasoning, analytical and mathematical skill, and work independently and as a team member.
Knowledge of automated underwriting and agency guidelines
Proficient knowledge of Microsoft Office products, including Word and Excel
Knowledge or strong desire to learn facets or core servicing software and loan products and services
Bonus Points
Experience working in Encompass, DecisionPro, AUS, LaserPro, GUS,
What we can offer you