Loan Operations Specialist II

CFG Bank, based in Baltimore, Maryland, is a leading financial institution serving the national healthcare and multifamily markets and the Mid-Atlantic region. As the 6th largest bank in Baltimore by deposits and the largest locally based, we've grown from $1 billion to over $6+ billion in assets by 2026. With over 30 years of expertise, we rank among the top five healthcare bridge-to-HUD lenders in the country. At CFG Bank, we redefine banking by blending big bank capabilities with personalized boutique service. Recognized as a "Best Place to Work" by the Baltimore Business Journal across multiple years, we're intentional about creating an environment where people feel valued, supported, and excited about work each day. Our goal is simple: to make every team member feel that choosing CFG Bank was one of the best decisions of their career. Join us and experience what sets CFG Bank apart.

POSITION SUMMARY: The Loan Operations Specialist II is responsible for providing operational and portfolio servicing support for a diverse commercial and healthcare lending portfolio. This role serves as a key point of contact for borrowers, participating banks, and internal stakeholders, ensuring accurate loan boarding, servicing, escrow administration, and portfolio maintenance while delivering exceptional client service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage and service an assigned portfolio of commercial and healthcare lending relationships.
• Serve as a primary point of contact for borrowers, participating banks, and internal business partners regarding loan servicing matters.
• Review loan documentation to ensure accuracy and compliance with servicing requirements.
• Prepare loan booking packages and onboard new loans into the servicing system.
• Maintain loan records and ensure all servicing files are accurate, complete, and appropriately documented.
• Review borrower financial and operational reporting, including health surveys and other required portfolio monitoring information.
• Prepare and distribute monthly billing statements and other client communications.
• Process and post loan payments accurately and timely within the servicing platform.
• Prepare and distribute monthly escrow statements to borrowers.
• Monitor escrow accounts, including taxes, insurance, replacement reserves, repair reserves, and other restricted accounts.
• Obtain, review, and maintain tax bills, insurance certificates, and other required collateral documentation.
• Review and approve replacement reserve disbursements, repair draws, and other borrower requests in accordance with loan requirements.
• Assist with payoff statements, principal paydown requests, and loan modifications.
• Reconcile servicing records and support periodic account reviews and audits.
• Maintain organized electronic and physical loan files, including correspondence, reconciliations, payment support, and servicing documentation.
• Collaborate with Portfolio Management, Credit Administration, and Operations teams to ensure accurate and timely servicing of the loan portfolio.
• Perform additional duties and special projects as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• 3+ years of experience in commercial loan servicing, loan operations, portfolio administration, or a related banking function.
• Working knowledge of commercial loan documentation, loan servicing, asset management, and portfolio administration.
• Experience supporting commercial real estate, healthcare finance, multifamily, or specialty lending portfolios preferred.
• Knowledge of escrow administration, reserve account management, tax and insurance monitoring, and collateral tracking preferred.
• Experience with loan servicing systems such as FICS and/or Jack Henry preferred.
• Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
• Strong customer service, communication, organizational, and time management skills.
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Strong analytical, problem-solving, and decision-making abilities.

WORK ENVIRONMENT: We offer a hybrid schedule, with 4 days in-office and 1 day remote after the initial 90-day period.

COMPENSATION DISCLOSURE: In accordance with Maryland's Equal Pay for Equal Work Act, we are committed to providing transparent wage information for all posted job opportunities. The salary range for this position is $65,000 to $75,000 per year. Compensation is determined based on factors such as Experience, Qualifications, and Internal equity.

BENEFITS AND ADDITIONAL COMPENSATION: Additionally, this position includes a comprehensive benefits package and other forms of compensation, including:

• Employer-provided health benefits: medical insurance, dental and vision insurance, disability insurance, life insurance, mental health support services, and wellness program
• Paid time off: vacation days, sick leave, volunteer days
• Retirement plan: 401(k) with employer match
• Other compensation elements: Discretionary annual bonus and overtime pay for non-exempt positions

EOE STATEMENT: CFG Bank is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities. If you require accommodations during the application process, please contact TalentAcquisition@cfg.bank.

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