Loan Operations Specialist

Summary of Position

The Loan Operations Specialist III is responsible for processing loan payments, loan funding, new loan bookings, loan maintenance, loan reports, billings, and general loan operations duties. The Loan Operations Specialist III is responsible for assisting customers and bank staff with inquiries in regard to their loan.

Essential Functions and Duties

• Responsible for assisting customers and bank staff with loan operations matters.
• Clear items on a daily basis in the G/L reconciliation for example, loan settlement, unposted G/L, loan suspense G/L and other demand G/L.
• Responsible for booking all types of loans including but not limited to commercial real estate, commercial and industrial (C&I), SWAP loans, participations/syndications, all types of SBA loans, residential, consumer and unit priced loans in the Jack Henry core system.
• Responsible for processing loan modifications, renewals and extensions in accordance with the loan approval and documents.
• Responsible for reviewing late fee reimbursements for approval.
• Process the loan disbursements advances, wire transfer, payment including unit price, and payoffs.
• Process loan maintenance, annual reviews, loan payment reversals and repost payments in the Jack Henry system.
• Responsible for issuing letters and memorandums in relation to loan operations matters.
• Responsible for processing payments and correspondence on third party service loan portfolio.
• Process Non-Accrual, Charge-Off and Recovery transactions in Jack Henry.
• Prepare interest calculations and post interest and payment adjustments as required on Loans and Loans Participated.
• Responsible for preparing participation certificate and notifying participants.
• Responsible for completing annual training program assigned.
• Performs other functions and/or duties as assigned.

Qualifications Requirements

• Education: High School Diploma. Associate's degree in Business Administration preferred.
• Experience: Three (3) to Five (5) years of experience in the Banking industry in the Loan Operations area.
• Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)
• Knowledge in banking systems including but not limited to Jack Henry.
• Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
• Strong verbal and written communication skills, ability to communicate at all levels of the organization.
• Strong attention to detail and accuracy.
• Ability to multi-task, with strong organization, time-management and prioritizing skills.
• Customer service skills, ensuring satisfaction of both internal and external customers.
• Ability to work in a team environment, in order to ensuring compliance with department procedures.
• Knowledge of related State and Federal banking compliance regulations and operational policies.
• Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank's policies and procedures.
• Problem solving and analytical skills in order to identify problems.