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Loan Processing Manager

Dominion Financial Services

Baltimore, MD

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Administrative Skills, Analysis Skills, Artificial Intelligence (AI), Communication Skills, Continuous Improvement, Customer Support/Service, Decision Support, Detail Oriented, Emerging Technology, Financial Compliance, Financial Services, Leadership, Loan Documents, Loan Operations, Loan Processing, Loans, Mentoring, Microsoft Office, Operational Strategy, Operations, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Productivity Management, Property Rentals, Real Estate, Regulations, Risk Management, Salesforce.com, Strategic Planning, Team Building, Team Lead/Manager, Time Management, Training/Teaching, Writing Skills
LOCATION
Baltimore, MD
POSTED
Today
Dominion Financial Services (DFS) is a nationally recognized private lender dedicated to supporting real estate investors. With a focus on Short-Term Bridge Loans and Long-Term Rental Loans, DFS empowers clients to scale their businesses and build lasting generational wealth. DFS stands out as a leader, consistently achieving strong, measurable growth quarter after quarter. We are currently seeking a detail-oriented and driven Loan Processing Manager to join our rapidly expanding team and contribute to our mission of empowering real estate investors across the nation.

At Dominion, continuous improvement is a core expectation of leadership. We leverage emerging technologies, including AI, to improve efficiency, enhance decision-making, and scale our operations. Leaders are encouraged to thoughtfully integrate these tools into their teams and workflows to drive performance, innovation, and long-term growth.

Our Company's Core Values:
  • Integrity
  • Accountable & Dependable
  • Team Centric
  • System & Process Oriented
  • Service Ethic
  • Organized Efficiency - Risk Management & Compliance

Your Impact:
  • Drive the performance of the Loan Processing team by ensuring loans move efficiently through the pipeline while maintaining the highest standards of accuracy, compliance, and customer service.
  • Create a more scalable and efficient operation by identifying opportunities to improve processes, leverage technology, and implement AI-assisted workflows that reduce manual effort and increase productivity.
  • Develop and mentor a high-performing team that embraces accountability, innovation, and continuous improvement while supporting Dominion's long-term growth objectives.

In This Role You Will
  • Ensure complete, and accurate loans are produced
  • Manage a team of up to 8 Loan Processors
  • Verify that loan document integrity is maintained throughout the entire loan processing operation
  • Ensure all loan files are in compliance with Dominion Financial Services LLC’s standards
  • Manage and resolve any escalated issues that arise within your team
  • Ensure your team remains informed on any changes in guidelines or procedures
  • Develop an understanding of all procedures and work as a “hands on” manager within your team
  • Drive and ensure staff performance goals are met
  • Support senior management in developing, and executing strategic plans
  • Assist with directing loan processing to ensure targets, and objectives are met
  • Manage daily production reports and staff work volume; adjust assignments to meet fluctuating workloads
  • Continuously look for opportunities to improve workflows, increase efficiency, and enhance the borrower experience
  • Utilize company-provided AI technologies, including Claude with unlimited token access, as a regular part of daily responsibilities to improve efficiency, automate administrative tasks, enhance communication, support decision-making, and continuously optimize business processes
  • Contribute ideas that help the team scale effectively while maintaining a high standard of service and risk management.
  • Assist with the training and development of your team

Requirements
  • 7+ years of Loan Processing experience
  • 5+ years of management experience
  • Prior experience processing DSCR Loans
  • Advanced experience with Microsoft Office.
  • Prior Salesforce experience is a plus.
  • Hard money lending experience is a plus.

Other Qualifications Include:
  • Analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results and/or relationships
  • Advanced verbal and written communication skills
  • Technically savvy with the ability to pick up new systems quickly
  • Prior experience with AI tools is a plus
  • Strong organizational, planning, and time management skills
  • Advanced critical thinking and problem solving skills
  • Advanced skills interpreting, applying and explaining written and oral regulations, and instructions
  • Applicants must be a self-starter

AI-Enabled Workplace
Our company actively incorporates artificial intelligence into daily operations and expects team members to utilize AI tools as part of their standard workflow. All employees are provided with access to Claude, including unlimited token usage, and are encouraged to leverage AI to increase productivity, automate routine tasks, improve communication, enhance decision-making, and drive innovation. Experience with AI tools is preferred, and a willingness to adopt AI-assisted work practices is expected for this role.

Benefits:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Paid time off

While At Dominion You Will Enjoy
  • Company outings & social events 
  • Virtual events 
  • Professional development and AI training opportunities
  • Access to leading AI tools, including Claude
  • Companywide competitions and raffles 
  • Personal Financial Workshops
  • Orioles Season Tickets

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About the Company

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Dominion Financial Services

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