Best Practices, Communication Skills, Customer Support/Service, Detail Oriented, Documentation, Federal Housing Administration (FHA), Loan Conditions, Loan Documents, Loan Processing, Loans, Metrics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Real Estate Sales, Revenue Growth, Sales, Service Level Agreement (SLA), Team Player, Time Management, Underwriting, Writing Skills
About the Loan Processor position
M2 Lending Solutions is looking for an experienced, organized, and detailed-oriented Loan Processor with proven expertise to join our team! You will perform all loan processing pipeline duties between a file hand-off from sales through clear to close from underwriting. This work includes partnering with Loan Officers and Loan Partners, working directly with borrowers to gather necessary documentation and communicate important deadlines, using expertise in current guidelines to provide error-free files to Underwriting, and ensuring internal systems and processes are followed to clearly communicate loan progress. Your work will contribute to building relationships with realtors and borrowers to create the best loan experience possible and ensure the organization's ability to generate revenue.
This is a salary plus bonus opportunity position. The bonus structure is based on SLA's that drive quality, excellent customer service, and overall team performance.
If you enjoy working with passionate, dedicated, team-oriented people who value both their employees and customers, we want to speak with you!
Loan Processor responsibilities are:
- Drive and manage all SLA deadlines to achieve quality outcomes of loan processing files
- Ensure established workflows, compliance, and metrics are adhered to, proactively communicating issues and problem-solving suggestions immediately as they arise
- Manage Conventional, VA, FHA, and Down Payment Assistance loan programs
- Understand and execute processing needs for various types of loans, such as purchases, refinances, second homes, and investment properties
- Work with LPA's to order all third-party documents (appraisals, WVOE's, etc.), complete income calculation worksheets
- Communicate clearly with customers to collect and analyze necessary documentation to complete the loan process
- Work cooperatively with the borrower on conditions, keeping all internal parties up-to-date through systems, notes, and other established processes
- Submit complete and accurate files to underwriting
- Utilize best practices, internal processes, and technology for maximum efficiency and throughput
Loan Processor requirements are:
- Hybrid option after initial 90 days in-person at Denver office, 70% in-person at Denver office, 30% remote
- 2+ years' experience as a Loan Processor or Junior Underwriter
- 2+ years' experience working directly with borrowers to gather documentation and resolve loan conditions
- Outstanding organizational and time management skills
- Working knowledge of lending processes, loan principles, and loan systems
- Excellent written and verbal communication skills
- Critical thinker, problem solver, and growth mindset
- Good knowledge of MS Office applications – Word, Excel, Outlook, Teams
- Working experience with Encompass is required
- High School diploma or equivalent