Job Description

It’s about expecting great things and making them happen.

Do others describe you as dependable and hardworking? Do you have a knack for paying attention to all the small details? Do you like working in a behind the scenes environment and have a goal-oriented mindset? If so, being a Loan Recovery Specialist with Frost could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Loan Recovery Specialist with Frost, you are our quality control. In this role, you will be responsible for analyzing charged off loans to determine the most effective method for maximizing financial recovery. More than that, this role is about providing top-quality support and doing it with our signature all-win approach in mind.

What you’ll do: 

• Analyze charged off loans to determine the most effective method for maximizing financial recovery
• Negotiate with customers or their representatives to establish repayment terms
• Monitor adherence to terms of repayment terms to ensure resolution
• Support legal department by providing delinquency information in preparation of lawsuits
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes 

What you’ll need:

• High School Diploma
• Demonstrated knowledge of loan recovery or workout functions
• Excellent written and verbal communication skills
• Proficient in Microsoft Computer Applications

Additional Preferred Skills:

• Experience in credit operations
• Bilingual in English and Spanish

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.