Position Summary
Responsible for performing daily operational and servicing functions within the Loan Sales Support department. This role supports the processing, maintenance, and servicing of various products or accounts while ensuring accuracy, compliance with internal procedures, and adherence to applicable policies and regulatory requirements.
Essential Duties and Responsibilities(Other duties may be assigned.)
· Demonstrate working knowledge of Bank loan products and procedures.
· Perform loan system maintenance in accordance with department processes and procedures, including scanning, as directed.
· Assist with onboarding, verification, and ongoing maintenance of accounts or records within core systems, ensuring accuracy and completeness for each transaction.
· Introductory level in execution of lien perfection and release by maintaining accurate records to ensure lien are released within required timeframes and compliance with regulations, breaking down the paid off loan file, and mailing appropriate letters and lien release documentation to customers.
· Support introductory-level of account closures or payoffs by maintaining accurate records, ensuring timely completion, preparing documentation, and distributing required correspondence.
· Introductory level knowledge of loan transactions, general ledger accounting.
· Accurately and efficiently process a variety of transactions, payments, and related postings according to established procedures.
· Monitor consumer credit reporting, including inquiry, research and disputes.
· Respond professionally and knowledgably to internal and external inquiries related to assigned responsibilities.
· Primary duties may differentiate based upon the level of experience within the role.
· May be requested to assist in the support of other bank activities.
Qualifications
· High school graduate or equivalent and 2-3 years of experience in loan operations or an equivalent combination of education and experience.
· Exhibit attention to detail and accuracy.
· Proven problem-solving, critical thinking, and analytical skills. Ability to interpret a variety of information furnished in written, oral, diagram, or schedule form.
· Proficiency in using computers and office products (e.g., Word, Excel).
· Excellent customer service and interpersonal skills.
· Strong organizational and time management skills. Ability to prioritize and demonstrate willingness and desire to interact in a team environment.
1st Community Bank opened its doors in Alice on February 7, 1983 under the name of First National Bank. In 1990, the Bank purchased La Hacienda Savings and Loan which had two branches, one in San Antonio and one in Corpus Christi. The San Antonio office was closed and the Corpus Christi office remained open under the name of First National Bank. In February 1990, the Bank was re-named 1st Community Bank, N.A. In 1995 a branch in Benavides, Texas was opened. Our Mortgage Division opened in 1996 and then yet another branch, which is located on Water Street in Downtown Corpus Christi, was added in 1998. 1st Community opened its 5th location in Kingsville in June 2000. In April of 2004, the decision was made to close the bank in Benavides and in June of 2004 a new bank was opened in Portland. The Alameda branch, the 7th location, was opened March 2007. The Island branch, the 8th location, was opened February 2008. In March 2014 the bank expanded into the Victoria, TX market. The Bank has seen continuous growth over the years, starting out at $32 million in assets in 1993 up to current $346 million today. The driving force behind 1st Community Bank’s success is the pride it takes in its employees. In November 1999 the Bank adopted an Employee Stock Ownership Plan, which means that the employees are actually buying stock in the Bank. With 78% eligible employee participation in the ESOP, customers can bank on the fact that the employees, who are now owners, will go that extra mile and that our customer’s needs are our 1st concern. Employee ownership is the driving force behind exceptional customer service and loyalty. We believe employee owned and operated is what sets us apart from the rest and gives a cutting edge in the banking industry. In June 2002, we converted from a National Bank to a State Charter. We have found that the Texas Department of Banking is uniquely designed to support our type of bank and our customers. Our motto is and will remain to be... We Make Banking Easy!