Description:
Bilingual Loan Service Representative| Location: 11149 Research Blvd Ste 300, Austin, TX 78759 | Schedule: Monday- Friday: 8:00am- 4:30pm | Salary Range: $43,000-$47,500 + Bilingual Incentives: $200 monthly bilingual stipend | FLSA Status: Non-exempt|
At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you’re passionate about helping members, enjoy working in a fast-paced lending environment, and are fluent in both English and Spanish, our Bilingual Loan Service Representative position could be your next great opportunity. Come grow with us and make a difference every day.
What You'll Do
Consumer Loan Processing & Member Support
- Processing consumer loan requests, including running credit reports and completing loan applications in person or over the phone in both English and Spanish
- Assigning completed loan applications to loan officers for review
- Answering member inquiries regarding loans, blue book values, payoffs, approvals or denials, and general account services
- Assisting walk-in members with loan information, application needs, and closing of loans
- Processing advances on existing lines of credit (LOC) and VISA cards
- Obtaining payoff amounts for refinances and calculating vehicle values for loan officers
Loan Documentation & Retention
- Preparing release of title or lien documentation for management approval
- Performs duties related to loan retention
- Process payoff checks and balancing of totals
Administrative Support
- Providing backup support to the reception area as needed
- Performing general office tasks such as scanning, faxing, emailing, typing, copying, filing, and using calculators and check scanners
What You Bring
- Minimum of six (6) months of related lending experience
- High school diploma or equivalent
- Professional fluency in English and Spanish (verbal and written)
- Strong organizational skills, attention to detail, and effective time management
- Ability to work independently and manage multiple tasks
- Excellent verbal and written communication skills
- Strong customer service orientation
- Proficiency with Microsoft Word and Excel
- General office skills, including emailing, faxing, scanning, typing, copying, filing, and phone communication
Preferred Experience
- Six months of related lending experience in a bank or credit union
- Experience assisting members or customers in a financial services environment
- Familiarity with consumer lending processes and documentation
Why You'll Love Working Here
- We're more than a credit union — we're a community
- Supportive culture with opportunities for growth and development
- Mission-driven organization rooted in respect, empathy, service, integrity, and cooperation
- Opportunity to help members achieve their financial goals through exceptional lending service
Additional Requirements
- Good credit standing (verified prior to interview)
- Successful background check and drug screening upon offer
Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements:
Compensation details: 43000-47500 Yearly Salary
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