Loan Servicer I

We are Addition Financial, a member-owned, not-for-profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. Shareholder profits don't drive us and never have. Since 1937, we've been on a mission to bring financial success and education to everyone and make a positive impact in the lives of our members and the communities we serve. And we want your help to make that happen. We're looking for people who not only want to do meaningful, challenging work, but who also have a heart for service. If this sounds like you, keep reading and we'll dive into the specifics! 

SUMMARY:

We are seeking a knowledgeable and detail-oriented Loan Servicing Specialist I to support post-closing mortgage service. The ideal candidate brings an understanding of escrow administration, loan payoffs, and secondary market compliance requirements. This role balances technical accuracy with member-focused service and requires a proactive approach to identifying and resolving loan-related issues.

This candidate can be located in Tallahassee, FL or Lake Mary,FL.

ESSENTIAL DUTIES & RESPONSIBILITIES:

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  Responsible for reviewing and follow up of post-closing loan documents which may also include system updates regarding payment options and lien perfection

• Responsible for mortgage loan payment processing to include partial payments, principal curtailments, recast payments, draw modification, loan payoffs and mortgage satisfactions.

• Responsible for notification to borrowers regarding ARM adjustments, rate changes and perform routine audit of rate changes.

• Responsible for escrow administration to ensure adequate insurance coverage is in force at all times. Performs annual aggregate escrow analysis. Responsible for annual payment of real estate taxes and insurance premiums.

• Responsible for document preparations for assumption, partial releases, subordination and balloon resets.

• Answers member inquiries with a focus on service, responds to member requests and performs mortgage loan verifications.

• Intermediate technical skills and proficient with virtual meeting platforms.

• Other duties as assigned.

         

REQUIREMENTS

Education:

• High School diploma or equivalent

Experience: 

• one to three years’ related experience and/or training in mortgage lending; or equivalent combination of education and experience.

Any applicable system or program knowledge: 

• Proficiency in credit union systems including windows and Microsoft Office Software: experience with those core banking applications (Symitar/Epysis, Synapsys, Meridian Link, OpenClose, etc.) highly desired.

OTHER CHARACTERISTICS OF THE POSITION:

Physical Demands:

• Sitting for long periods at a time.
• Regularly required to talk or listen.
• Occasional lifting of office supplies up to 20 lbs.
• Requires the ability to see clearly at close range and to adjust focus as needed for tasks.

Mental Demands:

• Must understand and follow a set of clear verbal and/or written procedures without deviation.   
• Performs repetitive routine tasks.   
• Withstand moderate amounts of stress.   
• Must adhere to a provided work schedule to meet a set of qualitative production standards.   
• Perform tasks that vary little from day to day.   
• Must relay information verbally.   

WORKING WITH US:  

We are continually recognized as a top employer because we understand people like you want more out of your career. Like making a difference in people’s lives and in the community. Being part of a team that supports each other. Feeling good about the time you spend at work each day is important. And being able to balance your life while also earning a competitive base salary and benefits, including:

• 401k with matching contribution up to 6% of base salary
• Comprehensive medical, dental and vision coverage from leading insurance providers
• Continuing education and tuition reimbursement
• Generous vacation and sick pay
• Paid parental leave and volunteer time off
• Major holidays off including Federal holidays that many other industries do not observe
• Credit union benefits including reduced consumer/mortgage loan rates, free checks, and other financial services discounts

At Addition Financial, we accept you for who you are. We are an equal opportunity employer and do not discriminate based on race, color, creed, religion, national origin, sex, marital status, age, protected veteran status, or disability/handicap with regards to recruitment, selection, placement, promotion, wages, benefits, and any other areas of employment. Personal perspectives and beliefs are what help our team members, and our company grow, and we seek to nurture that inclusiveness. We welcome our team members’ diverse viewpoints and work together so that everyone’s voices are heard. So, if you are ready to take your career to the next level, Count Us In®.