Role: By emphasizing ONE Park, ONE mission, ONE team, the Loan Servicer III supports the credit union by ensuring the accuracy and integrity of loan records and processes to minimize risk and potential loss. This role requires an advanced level of commercial, mortgage, and consumer loan servicing expertise and includes responsibility for secondary market execution and investor related activities, supporting work of high complexity. The position is designed to provide operational flexibility through differentiated primary assignments. All individuals in this role are fully trained and capable of performing both loan servicing and secondary market functions, with each position assigned a primary area of responsibility and expected to provide back'up coverage and additional support as operational needs require. The Loan Servicer III serves as a departmental resource for expertise, guidance, and continuity. Essential Functions & Responsibilities:
Performance Measurements: 1.To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:
2.To provide friendly, professional and accurate service and support to all members and coworkers. 3.To service loans, work reports and submit required data timely as well as ensure sold loans comply with secondary market standards, including pricing accuracy, delivery timelines, and investor documentation requirements. 4.To prepare files for annual reviews within established timeframes. 5.To cross sell credit union products and services. 6.To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error. 7.To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance. 8.To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately. 9.To maintain working knowledge of all business products and rates, both within the credit union and from the industry overall. Knowledge and Skills: Experience Three to five years of similar or related experience. Education (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills Extensive knowledge of consumer, commercial and real estate lending practices and procedures. Should be able to run spreadsheet and word processing software. Physical Requirements WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers. PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others. While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds. Park Community Credit Union is an Equal Opportunity Employer/ Veterans/ Disabled |