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Loan Servicing Assistant

DP Professionals

Columbia, SC

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JOB DETAILS
SKILLS
Analysis Skills, Banking Services, Business Solutions, Case Management, Communication Skills, Customer Service Systems, Customer Support/Service, Develop and Maintain Customers, Documentation, High School Diploma, Interest Rates, Loan Documents, Loan Servicing, Loans, Maintain Compliance, Microsoft Office, Mortgage, Mortgage Lending, Mortgage Regulations, Mortgage Servicing, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Regulatory Compliance, Regulatory Requirements, Transaction Processing/Management, Writing Skills
LOCATION
Columbia, SC
POSTED
30+ days ago
DPP is seeking a Loan Servicing Assistant for an opportunity with our client in the Banking industry in Columbia, SC.
 
Location: Partially onsite Tues., Wed., and Thurs. in Columbia, SC. Remote Mon. and Fri.
Duration: 12 months; W2 position
 
Position description:
  • The Loan Servicing Assistant supports the servicing of mortgage loans. Work may entail working with sub-servicers on default and/or non-default loans.
  • Responsibilities may include processing routine transactions, documenting loan history, responding to customers, investors, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining the appropriate course of action. 
What you’ll be doing:
  • Handle inbound mortgage-related inquiries, resolve issues, or escalate as needed.
  • Enter, monitor, and close cases in the Bank’s case management system.
  • Create and track escalated requests and complaints in CSG Assyst.
  • Retrieve, maintain, and update customer account information across systems.
  • Collaborate with sub-servicers to process adjustments, corrections, and changes.
  • Review and execute interest rate reduction modifications and recast requests.
  • Ensure compliance with mortgage regulations, policies, and service standards.
  • Scan and update executed documents and loan data in sub-servicing systems.
  • Prepare and review reports for audits, investor requirements, and regulatory reviews.
  • Perform additional duties, including monitoring claims, updating procedures, and supporting OFAC and annual reviews. 
What you’ll need:
  • High school diploma required.
  • 2–3 years of customer service experience; 1–2 years of mortgage experience preferred.
  • Strong follow-up, problem-solving, and analytical skills.
  • Excellent written and verbal communication abilities.
  • Proficient in Microsoft Office and other business applications.
  • Ability to manage multiple priorities in a fast-paced environment with minimal supervision.
  • Maintain confidentiality and professionalism at all times. 
Interested? Learn more:
Click the apply button or contact our recruiter Mike at Mike.Strain@dppit.com to learn more about this position (#26-00222).

Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.


 

About the Company

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DP Professionals

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