Banking Services, Communication Skills, Computer Skills, Escrow, Establish Priorities, File Maintenance, High School Diploma, Loan Extensions, Loan Operations, Loan Origination, Loan Payoffs, Loan Processing, Loan Regulations, Loan Restructuring, Loan Servicing, Loans, Microsoft Product Family, Organizational Skills, Policy Development, Problem Solving Skills, Procedure Development, Research Skills, Tax Reporting, Time Management
Loan Servicing Assistant (Full Time)
Location: Lincoln, NE
The Loan Servicing Assistant follows established policies and procedures to provide loan servicing support to internal and external customers. They perform a variety of duties both clerical and technical; major responsibilities include loan file maintenance, researching complex issues, processing of loan payments, credit bureau reporting and escrow tax processing.
ESSENTIAL DUTIES:
- Daily processing/posting of payments made through mail, conducting research as needed
- Daily Fiserv input for all loan modifications, extensions, and renewals
- Serve as primary contact for credit bureau disputes and credit bureau corrections, Inputs credit bureau code changes, research and resolve credit disputes with E-Oscar with correspondence to customer as needed.
- Pulling of paid notes from file drawers for processing of releases
- Provide assistance on loan servicing inquiries and questions from internal and external customers, including but not limited to payment inquiries, transaction research, error resolution and general loan account questions
- Review final title policies for accuracy, scan or print into director and delete tickler. If issues, resolve or contact appropriate area for correction
- Manage the loan payoff email group, acting as primary recipient for payoff quotes and processing of payoffs, including payoff issue resolution
- Processing and posting of SWAP payments on a rotational basis
- Monitoring and paying escrow tax payments.
ADDITIONAL RESPONSIBILITIES:
- Backup duties as assigned including but not limited to participation payments, non-posted transactions, scanning and indexing of documents, etc.
- Remain informed of changes in bank policies, procedures and products.
REQUIRED EDUCATION, EXPERIENCE AND SKILLS:
- High School diploma or equivalent required
- Two years of bank loan servicing, loan originating or loan operations experience or a combination of lending and general banking experience of which one year is in loan servicing, loan originating or loan operations
- Knowledge of current lending regulations highly preferred
- Individual must be a self-starter, conscientious, comfortable with detail, able to exhibit professionalism in communication skills, handling confidential information, and must be able to work under the pressure of deadlines
- Position requires accuracy and ability to coordinate and prioritize workday efficiently
- Computer proficiency with MS products required
- Adherence to schedule in a structured work environment
Cornhusker Bank is an Equal Opportunity Employer/Disabled/Veterans
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