PA0736 Administration Center
Job Description
The Loan Servicing Assistant Manager - Escrow is responsible for the oversight of all escrow functions for the bank's retail, commercial and small business portfolios.
Essential Functions
Oversee all escrow activities of Northwest's Retail, Commercial and Small Business
Direct supervision of the retail escrow team, including taxes, insurance and flood
Partner with third party vendors with regards to the payment and monitoring of flood and hazard insurance and property taxes
Oversee the Northwest's annual escrow analysis process
Resolve operational and customer related issues and complaints
Ensure adherence to Northwest's loan servicing policies and procedures
Manage servicing staff related activities including training, developing action plans, procedures and training materials for staff, conducting staff meetings, managing work hours and FTE's to control costs, developing and monitoring comprehensive workflows to maximize efficiencies, and developing and mentoring staff through annual performance appraisals, hiring, and career development
Develop optimum efficiencies including proper balancing of staffing workloads to meet pre-determined staffing metrics
Provide accurate information exchange with customers, offices, and lenders
Deliver and monitor metrics for all servicing activity
Meet servicing deadlines and communicate with management
Provide assistance with internal and external compliance reviews
Ensure total document and data integrity
Ensure the payment of all escrow items including homeowners & flood insurance and taxes
Oversee flood monitoring workflows and activities
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Qualifications
Bachelor's Degree Business, Finance or related field preferred
2 - 6 years Supervisory experience preferred
5 - 6 years Lending or banking experience, preferably in an equity or mortgage loan servicing environment preferred
Travel Requirements
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Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.