LOAN SERVICING ASSISTANT

This is an in office position.

Primary Job:

The team is responsible for interim servicing of 1800-2800 loans monthly until the loans are transferred to investors (servicing released) or to our sub-servicers (servicing retained). Must have a broad understanding of Mortgage Banking, investor guidelines and regulatory compliance issues involved.

Essential Duties and Responsibilities:

• Customer Service:

• Provide excellent customer service to our borrowers, loan officers and branch managers utilizing your industry knowledge and expert problem-solving skills.

• Working with Investors to resolve borrower issues

• Payment Processing:

• Payment posting accurately and timely (24-48 hours)

• Curtailment processing

• Generation and mailing of Transfer Letters, Welcome Letters and Payment Coupons

• Escrow Administration:

• Generation of Escrows Due Reports

• Payment of escrow items per Investor requirements

• Requesting refunds from investors for escrow payments as needed and follow through until funds are received

• Notifying MI companies of loans sold

• Loans Paid in Full

• Issue Payoff Demands

• process through release of lien

• Sub-Servicer Oversite:

• Assist with monthly audits of our sub-servicer

• Collections:

• Contact borrowers in a respectful but effective manner to collect payments that are due to us

• Other Departmental functions as required