Loan Servicing Associate

Title

Loan Servicing Associate

About the Organization Superior National Bank approaches every day with the philosophy that we 'Grow Your Future.' Our employees are instrumental in helping us achieve that goal. As an organization, we value the efforts of our employees as they strengthen our pillars of trust through the great work that they do. Each member of our team plays an integral role in supporting the overall success of the organization. We try to create a work environment that supports employee development and engagement by staffing our locations with honest, hard-working people who truly care about one another, their customers, and our community.

If this describes a culture that appeals to you, we invite you to apply to join our team. Thank you for your interest in becoming a team member of Superior National Bank! Tags Loan, Loan Servicing, Collateral EOE Statement Superior National Bank is an equal opportunity employer that does not discriminate on the basis of race, religion, national origin, ancestry, age, color, sex, gender, gender identity, gender expression, physical or mental disability, medical condition, pregnancy, military or veteran status, marital status, sexual orientation, genetic information or other characteristic protected by applicable law. If you have a disability that impairs your ability to be considered, interviewed or tested for a position, please let us know what accommodations you may require. Open Date 6/26/2026 Location Hancock Description

Department: Loan Operations

Reports To: Loan Servicing Coordinator

Supervises: None

Last Updated: 06.2026

Summary: Input and update loan data in the financial institution's computer system, prepare and verify loan documents for accuracy, and perform other duties as assigned and/or necessary.

MAJOR DUTIES & RESPONSIBILITIES:

• Perform all collateral maintenance on various loan types including Commercial, Consumer, and Real Estate Loans.
• Upload Consumer Loans and Indirect Loans.
• Provide superior customer service to all loan customers over the phone, email or occasionally in person.
• Assist lenders and customers researching answers to questions on their loans.
• Monitor insurance coverage on all loan collateral and monitor flood insurance coverage when needed.
• Perform daily and monthly balancing of Loan GL accounts and various bills and payments.
• Process, maintain files, and update computer information for new and paid loans including checking legal documents for proper vesting, legal descriptions, closing dates, and signatures.
• Ensure all loan collateral is properly secured, including insurance, UCC filings, titles, and other required lien perfection items.
• Understand and follow bank/department regulations, policies, and procedures, and participate in all compliance-related training
• Perform other duties as assigned and/or necessary

EDUCATION & EXPERIENCE:

• Bachelor's or associate degree in business, finance, accounting or related field preferred, or an equivalent combination of education and experience
• High school diploma or equivalent required
• Previous experience in a bank and/or lending environment desired
• Knowledge of Bank loan products desired
• Strong customer service background
• Strong verbal and written communication skills
• Ability to work under general supervision, manage multiple priorities, and meet deadlines
• Ability to retain large amounts of information
• Ability to understand different loan types, loan structures and variable rates
• Strong computer and technical skills
• Strong attention to detail
• Strong analytical, critical thinking, problem solving skills
• Ability to understand and comply with bank policies and regulations, including RESPA and others

Full-Time/Part-Time Full-Time Number of Openings 1 Shift Days Req Number LOA-26-00001 Category Loan Operations Hours per week 40

This position is currently accepting applications.

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