Loan Servicing Intern

RCN Capital is a national, direct private lender supporting real estate investors across the country.

The Loan Servicing Intern will support the Loan Servicing team by performing a variety of administrative, operational, and analytical tasks related to the servicing lifecycle. This role is ideal for a college student pursuing a degree in business, finance, accounting, data analytics, or a related field who is seeking hands‑on experience in mortgage/loan operations. The intern will gain exposure to real-world servicing functions, compliance requirements, loan documentation, and customer service processes.

Responsibilities:

Loan Administration & Data Management
• Assist with the review, organization, and maintenance of loan files and electronic records.
• Update internal systems with loan-level data, status updates, and required documentation.
• Conduct routine audits of loan documents for completeness, accuracy, and compliance.
• Support the preparation of monthly reports, dashboards, and internal tracking logs.

Payment & Escrow Support
• Help reconcile payment histories, escrow balances, and transaction discrepancies.
• Research borrower inquiries or payment issues and prepare findings for servicing staff.

Customer Service & Communications
• Draft borrower communications, notices, and follow-up emails as directed by servicing staff.
• Assist in logging, tracking, and resolving inbound borrower requests.

Compliance & Quality Control
• Support the team in meeting regulatory and internal policy requirements.
• Assist with quality control reviews and documentation corrections.

Special Projects
• Participate in system enhancement testing, workflow improvements, and data clean-up initiatives.
• Contribute to department-wide projects and process optimization efforts.
• Assist with ad hoc tasks as needed across Loan Servicing.

Requirements:

• Strong attention to detail and high level of accuracy.
• Excellent organizational and time-management skills.
• Proficient with Microsoft Excel, Word, and Outlook (experience with spreadsheets preferred).
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive financial information.
• Willingness to learn loan servicing concepts and industry terminology.

Educational Paths of Interest:

• Current college student pursuing a degree in Business, Finance, Accounting, Economics, Data Science, or a related discipline.

Work Schedule:

• Full time during internship - 40 hours/week
• Onsite in either:
  • South Windsor, CT
  • Charlotte, NC
  • Los Angeles, CA
• Standard schedule is Monday-Friday, 9AM to 6PM