At Suffolk Credit Union, we empower our members and strengthen our community by promoting financial wellness, transparency, and respect. Join us to enjoy comprehensive benefits, including health plans, lifestyle spending accounts, 401k matching, and support for work-life balance, along with employee engagement activities and opportunities for community involvement.
Role Overview
The Loan Servicing Manager oversees daily loan servicing operations, ensuring accurate and compliant administration of all loan products. This role provides leadership, enforces policies and procedures, manages vendors, and ensures exceptional member service, regulatory compliance, and operational efficiency.
Key Responsibilities
• Provide day-to-day leadership and oversight of all loan servicing functions, ensuring accuracy, timeliness, and adherence to regulatory and investor guidelines. • Manage servicing activities, including loan boarding, payment processing, escrow administration, adjustable-rate mortgage adjustments, payoff requests, lien releases, collateral management, investor reporting, and account reconciliations. • Develop, implement, and maintain policies, procedures, and internal controls that promote efficiency, regulatory compliance, and risk mitigation. • Ensure compliance with applicable federal and state laws and regulations, including but not limited to NCUA, CFPB, NY DFS, Fannie Mae, Freddie Mac, and Federal Home Loan Bank requirements. • Partner with Accounting, Finance, Originations, Collections, Risk, and Compliance teams to ensure smooth coordination and resolution of servicing issues. • Serve as primary liaison with core system vendors and ancillary service providers to ensure system accuracy, regulatory compliance, and reporting capabilities. • Monitor and analyze servicing performance metrics, prepare reports for senior management, regulators, and auditors, and recommend enhancements to strengthen servicing quality and efficiency. • Collaborate with People Operations to recruit, train, coach, and evaluate staff to ensure a high-performing member-focused team. • Participate in projects and initiatives involving system enhancements, process improvements, new product implementation, and regulatory change management. • Represent the Loan Servicing Department in internal and external meetings, audits, and examinations.
Essential Qualifications
Qualified candidates will preferably hold a bachelors degree in a business-related field with a minimum of five years of consumer lending experience and at least three years in a supervisory or leadership role. In-depth knowledge of loan servicing regulations, practices, and investor requirements across residential consumer and commercial lending is required. Proficiency in loan servicing systems, experience with Fiserv DNA, is strongly preferred. Demonstrated leadership skills, with the ability to coach, mentor, and develop high-performing teams, are essential. Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple priorities in a deadline-driven environment, are required. Excellent communication skills, with the ability to interact effectively with members, staff, management, regulators, and external partners, are necessary.
Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender, including pregnancy, childbirth, and pregnancy-related conditions, gender identity or expression, including transgender status, sexual orientation, marital status, military service, and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
The compensation range provided is in compliance with state-specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.