Loan Servicing Specialist

The Loan Operations Specialist is responsible for booking new loans, renewing loans, and posting monetary transactions on the loan system. Monitors system generated reports, customer bills/statements, and real estate loan portfolio insurance and escrow payments. Cross-trained to perform the job duties and responsibilities of the Loan Documentation Specialist as necessary.

Minimum Job Requirements

• High School degree and equivalent work experience. College degree in related business field preferred.
• Minimum five years of experience in loan operations with knowledge of loan documentation, insurance requirements, escrow processing, and banking regulations.
• Excellent verbal and written communication skills.
• Excellent interpersonal, organizational, and analytical skills.
• Knowledge of financial services and regulatory compliance: Know Your Customer, Customer Identification Program, BSA/Anti-money Laundering, and OFAC.
• Excellent follow-up skills.
• Proficient in use of the Internet.
• Proficient in Microsoft programs: Outlook, Excel and Word
• Proficient in banking software: BancPac, Vision, Co-Pilot, iDoc, and iCheck
• Contributes to building a positive team spirit; supports everyone’s effort to succeed.
• Commitment to the Bank’s customer service staff members’ promise.
• Adherence to Sunstate Bank’s attendance and punctuality policies.
• Adherence to Sunstate Bank’s Code of Ethics, Policies and Procedures
• Adherence to Sunstate Bank’s regulatory and compliance training program.
• Flexibility to work in any location within the Sunstate Bank system and on Saturdays according to branch schedules.
• May require bilingual skills (English/Spanish) in certain instances.

Essential Job Duties and Responsibilities

• Identifies and inputs on the BancPac loan system all new and renewed loans.
• Performs loan maintenance on the BancPac loan system.
• Performs loan pay-offs, charge-offs, partial charge-offs, and participation sold/bought on the BancPac loan system.
• Performs loan system posting of loan disbursements and advances, and any other requirement monitory transaction.
• Prints on a daily basis all system generated reports, notices, and billing statements.
• Reviews daily and monthly system generated reports for accuracy (new loans, modification, loan renewals, payment exception reports, participations, etc.)
• Weekly reviews the insurance exception tracking reports generated by Overby-Seawell.
• Reviews for accuracy, scans and transmits on a daily basis all insurance renewals and cancellation notices to Overby-Seawell.
• Reviews for accuracy customer billing statements.
• Reviews system reports to ensure that posted payments, ACH payments, and auto payments are correctly posted.
• Responsible for remitting and collecting payments on participations sold/bought.
• Responsible for the annual generation of escrow analysis.
• Responsible for generating insurance and tax payments for escrowed loans.
• Responsible for generating escrow analysis refunds.
• Responsible for responding on eOscar inquiries.
• Performs daily and monthly reconciliation of general ledger, unposted, suspense, and escrow disbursement account reconciliations.
• Prepares estoppel letters.
• Remits documentary stamp tax payments.
• Establishes and monitors ticklers for periodic interest rate changes on ARM and CD loans.
• Prepares departmental reports for meetings.
• Scans loan underwriting and closing documents on iDoc.
• On a daily basis file work in the appropriate credit or department file.
• Promptly responds to customer inquires.
• Work on special projects as assigned by the Loan Operations Manager.
• May perform other duties and responsibilities as needed and requested by Bank management including Branch Customer Service functions.