Loan Servicing Team Lead

First Interstate Bank

Spokane, WA

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JOB DETAILS

SALARY

$28.19–$43.74 Per Hour

SKILLS

Americans with Disabilities Act (ADA), Coaching, Commercial Loans, Communication Skills, Compensation and Benefits, Computer Mouse Hardware, Computer Skills, Consumer Loans, Data Quality, English Language, High School Diploma, Homeland Security, Interpersonal Skills, Keyboards, Loan Servicing, Loans, Member Orientation, Mentoring, Microsoft Excel, Microsoft Outlook, Microsoft Word, Performance Analysis, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Positioning, Quality Metrics, Resolve Customer Issues, Service Level Agreement (SLA), Social Security Administration, Spanish Language, System Operations, Team Lead/Manager, Team Player, Time Management, Time Tracking, Writing Skills

LOCATION

Spokane, WA

POSTED

2 days ago

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position may be located in Spokane, WA; Billings, MT or Sioux Falls, SD. What’s Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Generous Paid Time Off (PTO) in addition to paid federal holidays. Student debt employer repayment program. 401(k) retirement plan with a 6% match. The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it. We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate. SUMMARY The Loan Servicing Team Lead (WA) is responsible for leading the setup, boarding, and maintenance functions for some or all of the Bank's loan products. This position will meet completeness, turn time, and accuracy requirements per established service level agreements, and may shift resources and responsibilities among tasks to ensure success. ESSENTIAL DUTIES AND RESPONSIBILITIES Develops relationships across all levels internally and externally. Provides regular updates to team related to corporate, division, department updates, policy, guidelines, procedures, workflow changes, etc. Participates in project related activities as assigned. Promotes a team environment. Ensures all goals and departmental service standards are met. Consistently meets quality and data integrity standards. Recommends improvements and provides input to process improvements, policies, procedures, and technological changes and updates as needed to ensure an effective operating environment. MANAGEMENT RESPONSIBILITIES Provides supervision, coaching, and training. Mentors employees and develops skill through one-on-one training and coaching. Maintains awareness of the status of workflow and adjusts staffing as needed. Reviews quality and integrity reports and takes action as appropriate. Sets and tracks to performance goals and quality service standards. Monitors and approves times entries. Responsible for staffing, including disciplinary issues, tracking of time off, vacations, etc. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS AND ABILITIES Advanced personal computer skills with demonstrated knowledge of Microsoft Excel, Word, and Outlook. Self-starter and works with minimal direction. Strong verbal and written communication skills. Interpersonal skills and team oriented. Ability to meet deadlines. Ability to appropriately escalate issues requiring problem solving and decision making. Ability to resolve complex account issues with little assistance and assist team members. EDUCATION AND/OR EXPERIENCE High School Diploma or General Education Degree (GED) required Bachelor's Degree preferred 4-6 years experience in a financial institution required Experience in consumer and commercial loan servicing preferred PHYSICAL DEMANDS AND WORKING ENVIRONMENT The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently Lifting - Occasionally (up to 10 lbs) Sitting - Frequently Overtime - Subject to business need Noise Level - Moderate Typical Work Hours - M-F (8-5) Regular and Predictable Attendance - Required COMPENSATION & BENEFITS We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $28.19 - $43.74 per hour in WA and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Additionally, this role is eligible to receive annual discretionary cash bonuses. Benefits available for this position include, but are not limited to, medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. Please note this information is provided for those hired in Washington only, and this role is open to candidates outside of Washington with compensation that aligns with your location. For more information regarding our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8 am to 5 pm MST at careers@fib.com. All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E-Verify Notice English or Spanish Right to Work Notice English or Spanish

About the Company

First Interstate Bank

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