Loan Servicing Unit Manager

• Responsible for the direct management of the loan operations team(s) including but not limited to; hiring, coaching, training, setting performance requirements and  goals, developing and delivering scorecards results, metrics, key-man succession plans, and conducting performance reviews.
• Direct loan operations activities to meet established goals and appropriate turnaround time to meet regulatory requirements for time sensitive activities.
• Ensure that Loan Operations complies with all federal, state, local laws and internal Bank policies.
• Ensure Risk Mitigation in the processing of Loan Activities ensuring compliance with Business Loan Agreement, Promissory Note and Regulatory Compliance requirement 
• Implement necessary changes within the Loan Servicing Unit to comply with any new or changed laws.  Included in this process are:  BSA/BO,TRID, RESPA, SCRA, FACTA, GLBA, FDCPA, USAP, CRA, etc. 
• Perform periodic review of all processes including 3^rd party vendor processing and audit of their process.
• Respond to internal and external audit request and findings and work to remediate any identified noncompliant processes or areas of concern.
• Process & Manage Loan Purchase and Sold Activity.  This includes working directly with the Treasury Dept., Accounting, Leverage Lending, Syndication and other lines of business.
• Evaluate business processes and make necessary changes to daily procedures and process controls as appropriate.
• Collaborate with other business units to reach desired result on Service Level and Productivity KPI.
• Perform the Compliance and Quality Self-Assessment for teams within Loan Administration   
• Provide updates and training to staff on new and upcoming regulation changes and process improvements including documented procedures.
• Implement process improvement and document all procedures for functions and activities within the Unit
• Provide guidance to System Administrator to ensure bank control has proper set up for fees, Note Type, Credit Bureau Reporting, etc. for proper reporting and servicing of loans.
• Create Management reports as requested
• May provide User Acceptance Testing on the loan System based on new products and/or processes
• Work on special projects as assigned by Manager related to the Data Accuracy and accurate compliance requirements.
• Maintain knowledge for all regulatory requirements applicable to the job, this may include and is not limited to; Bankruptcy, SCRA, FCRA, BSA/BO, etc. and ensure compliance with all applicable procedures, State and Federal laws.
• Perform all other managerial or project duties as assigned my management.

• Bachelor Degree in Finance, Accounting, Business Administration, or Economics.
• Minimum 7 years of experience in the loan servicing industry
• Minimum 5 years management experience
• Strong knowledge of rules, regulations and compliance requirements concerning loan servicing specific to the areas of oversight
• Strong Customer service skills required
• Strong analytical and problem solving abilities
• Excellent verbal and written communication skills
• Effective leader with strong project management skills
• Firm understanding of current best practices in the Loan Servicing Industry
• FIS, BlackKnight, Synergy, Cash system knowledge preferred
• Proficient in Microsoft Office with advanced Excel skills required
• Ability to build effective relationships as needed to effectively address issues and obstacles

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