Loan Support Specialist - Servicing

About The Role

Come join the Loan Operations team! This position has a strong focus on loan data, accounting, tracking sheets, system boarding and imaging. Among these duties include data entry and verification, exception reporting and cleanup, specialty loan tracking, research, construction loan draws, and other tasks as assigned. This includes creation in a host system with additional setup of customers, associations, relationships, code structures and other fields that drive management reporting and general ledger. This position supports in Commercial, Consumer and Construction loans as well.

DUTIES AND RESPONSIBILITIES

• Loan setup - includes creation of customers, accounts, associations, affiliations, relationships, collateral, FASB 91 accounting and all coding that drives reporting.
• Document Imaging - images all loan files, financial data and other documents relative to loan relationship. Responsible for the accuracy and timeliness of all Images scanned to the Synergy System.
• Collateral Tracking- Enter and validate collateral tracking "items" and associated "documents" for loans. Work with Lenders to clear outstanding collateral tracking items.
• File Review -Complete loan file review post booking and enter exceptions into system
• Department pipeline maintenance - keep status of loan through loan process up to date. Helps ensure all loans are completed.
• nCino - Learn to navigate the nCino system in order to book and transfer images for commercial
• transactions
• ECM Reviews - Verify all images are imaged correctly to the proper placeholder, are scanned
• completely front and back
• Processes construction loan draws and ensure the draw process complies with the banks policies and procedures. This includes loan balancing, preparation of construction draw checks, and disbursements to vendor/supplier's and imaging of complete draw package after funding
• Develop a general understanding of all functions related to Loan Operations and its role to the Bank.
• Customer service and resolution of problems
• Payoff quotes
• Online entry of payments, transfers, loan funding, setting up Auto transfers and ACH

ADDITIONAL RESPONSIBILITIES

• Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
• Represent FCBU in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, punctuality, flexibility, and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.
• Responsible for timely completion of all required compliance and security training implemented by GBCI and FCBU.
• Must comply with applicable laws and regulations, including but not limited to: the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Adhere and support the FCBU Values & Purpose
• Keeps management appropriately informed of area activities and of any significant problems
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect towards external customers as well as internal customers (all organization personnel).
• Professionally answer phones within a timely manner, greeting all customers, learning their names, discussing reasonable solutions by having a solid understanding of bank products and services, demonstrating leadership to resolve customer issues and provide relevant assistance while being courteous and respectful.
• Attends and participates in weekly or bi-weekly One-on-Ones, as well as meeting and trainings as required. Promote behaviors to support and track Key Performance Indicators
• Additional duties as requested or assigned

About You

QUALIFICATIONS:

• High School Diploma or GED
• Minimum of 6 months of banking experience

First Community Bank of Utah will conduct a credit and background screening as a part of the pre-hire process.

SCHEDULE:

• Full Time, 40 Hours per week : Monday - Friday 8:00 am - 5:00 pm

KNOWLEDGE, SKILL, ABILITY:

• Ability to research and make sound judgments, strong analytical skills
• Must be organized and able to multi-task
• Strong computer skills, proficient knowledge of Microsoft Word and Excel

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.