Loans - Application Specialist I #528

Who we are...

As an industry-leading fintech provider COCC delivers innovative comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Bankers FinTech 100 and the Inc. 5000 fastest growing companies in the nation COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work COCC recognizes employees as the core of our success.

Inspiring you to become extraordinary in work and life.

What we need…

Were looking for an application specialist to join our Client Services Loan Support team. In this role, youll maintain an in-depth knowledge of the core processor application and become a subject matter expert in one or more areas of the application. This is a great opportunity for someone who values innovation gets energy out of improving efficiencies and enjoys issue resolution. This is a full-time permanent role and candidates should be willing to work in the Southington, CT office on a hybrid schedule.

What we need…

Were looking for an Application Specialist to join our Client Services Loan Support team. In this role, youll maintain an in-depth knowledge of our core processor application and become a subject matter expert in one or more areas of the application. This is a great opportunity for someone who values innovation thrives on improving efficiencies and enjoys resolving issues.

Whats in it for you…

COCC offers a collaborative environment, career growth, and all the benefits youd expect from an award-winning employer, including:

• Hybrid schedules and ample paid time off for work-life balance
• Customized training and onboarding to support your first year
• Robust employee development programs aligned with career pathing
• Cutting-edge training and educational resources
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition reimbursement and one-on-one career coaching
• DEIB initiatives championing inclusion and authenticity
• Financial planning assistance with certified professionals
• Peer recognition programs

What youll do…

Customer Support (50%):

• Answer emails and phone calls providing front-line customer support

• Log all inquiries and resolutions into the tracking system

• Respond to client issues and requests for assistance

• Answer questions regarding system use procedures and report interpretation

• Follow up with clients throughout the resolution process

• Issue Resolution (40%):

• Research customer issues using system documentation, manuals, and industry resources

• Assist users with routine transactions and workstation problems

• Collect information, troubleshoot, and develop solutions for routine issues

• Log all research efforts accurately in call logging software

• Submit and follow up on special processing requests

• Schedule and validate specification changes and maintenance Training & Development (5%):

• Participate in formal training programs and cross-train on other applications

• Attend internal and industry training sessions

• Enhance product knowledge through self-learning and use of training labs

• Comply with COCCs Security Policy

• Communicate problems and improvement requests to management

• Assist team members and share workload as needed

What youll bring…

• Bachelors degree in Business preferred, but will consider appropriate work experience and/or certifications
• Minimum 2 years of loan servicing or loan origination experience, Mortgage Consumer, or Commercial
• Excellent customer service and communication skills, oral and written
• Ability to work independently and collaboratively
• Strong problem-solving skills
• Knowledge of financial services terminology and operational procedures
• Ability to read and interpret banking periodicals, technical journals, and procedures

Salary range for this role is $48,110 - $66,104 per year.

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit background and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens.

COCC is an equal opportunity employer committed to a community of inclusion and an environment free from discrimination, harassment, and retaliation.

Accessibility - If youre a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@COCC.com. Please specify the help you need, and well be happy to get back to you.